About the Company
With locations in Barossa, Glenunga, Prospect & Unley, Little City Coworking provides modern flexible workspaces through a range of coworking and office options.
Our members are a mix of business owners, remote workers, and employees. We have a relaxed yet professional atmosphere with all the facilities required to help members be productive and connected.
About the Role
This role offers excellent work-life flexibility and adaptability to meet your personal commitments. Your work will be based 100% in our Glenunga space, with a start date in early July.
This is a permanent part-time position with weekly hours between 15-18 hours, spread over 3 weekdays, most likely Monday, Wednesday, and Friday, with some flexibility on workdays. The start and end times of each shift are negotiable, ideally between 8:30 and 16:30.
We are seeking a self-starter to manage our Glenunga space and provide high-quality customer service to our members. The role is primarily in person, with some work-from-home flexibility if desired.
Reporting directly to the Business Owner, you will be responsible for ensuring a high level of member satisfaction through excellent customer service and being the first point of contact for member inquiries.
You will oversee one staff member, the Glenunga Community Coordinator.
General Duties
* Meet and greet members, becoming their point of contact for daily needs.
* Maintain the quality and presentation of all common spaces.
* Troubleshoot facilities issues such as air-conditioning, security, cleaning, and other facilities; on-the-job training provided.
* Contribute to every aspect of the member experience.
* Oversee and execute daily office operations.
* Manage inbound inquiries.
* Provide tours for potential members.
* Onboard and induct new members to foster community engagement.
* Maintain accurate data across platforms.
* Handle member invoicing.
* Assist with call-out issues after hours, infrequently.
* Set up printers, Wi-Fi, and AV equipment for new members.
Weekly Job Role Breakdown
* Upkeep of common spaces: 10%
* General admin: 30%
Key Requirements
* At least 2 years of customer service experience.
* Ability to connect well with people; warm and approachable.
* Self-motivated with the ability to work independently.
* Strong organizational and multitasking skills.
* Reliable.
* Experience with online accounting software such as MYOB and Xero.
Additional Information
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Your application will include questions about your right to work in Australia, customer service experience, and a current Police Check (National Police Certificate). Include any relevant details if reporting this job ad as fraudulent, misleading, or discriminatory.
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