Credit Risk Analyst
Ryde - Hybrid
1. Month Contract | Shift Roster (7-Day Coverage)
We are seeking a Credit Risk Analyst to join the Consumer and SMB Credit Risk Operations team within a leading telecommunications organisation. This role plays a critical part in assessing credit applications, protecting revenue, and ensuring compliance with legislative and company guidelines.
Key Responsibilities:
- Assess and review credit applications for new and existing customers across Consumer and SMB products
- Analyse application data, credit reports, and internal systems to determine creditworthiness and risk
- Conduct manual investigations, fraud checks, and cross-referencing using internal and external resources
- Provide feedback to Sales and Commercial Managers to address process gaps and improve business outcomes
- Audit activations outside standard guidelines, ensuring compliance with privacy, trade practices, and credit legislation
- Collaborate with Credit & Fraud Risk Operations, Collections, Billing, and Customer Success teams
- Maintain accurate records and documentation of all investigations and decisions
- Contribute to weekly and monthly reporting on credit risk assessments
What You’ll Bring:
- Proven experience in credit risk assessment, preferably within Consumer or SMB
- Strong knowledge of billing, credit, and customer management systems
- Understanding of relevant legislative guidelines (Privacy Laws, Credit Act, Trade Practices, TIO, ACCC)
- Investigative mindset with strong analytical and problem-solving skills
- Ability to manage competing priorities in a fast-paced service environment
- Excellent communication skills with the ability to engage stakeholders across the business
- Flexibility to work a shift-based roster covering national retail trading hours (7 days per week)
Why Apply?
- Play a key role in protecting revenue and customer retention
- Exposure to both Consumer and SMB credit operations in a dynamic team
- 6-month contract with potential to extend
- Fast-paced, collaborative environment with opportunities to make an impact
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