Overview
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About Rimini Street
Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000 Company, is a global provider of end-to-end enterprise software support and innovation solutions and the leading third-party support provider for Oracle, SAP and VMware software. The Company offers a comprehensive portfolio of unified solutions to run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database, and technology software. The Company has signed thousands of contracts with Fortune Global 100, Fortune 500, midmarket, public sector and government organizations who selected Rimini Street as their trusted, proven mission-critical enterprise software solutions provider, achieving better operational outcomes and realizing billions of US dollars in savings used to fund AI and other innovation investments.
Job Title and Location
Onboarding Project Manager (OPM) – Remote position that can be based anywhere in Australia.
Position Summary
Reporting to the Sr. Manager, Global Client Onboarding (GCO), the Onboarding Project Manager (OPM) is responsible for assuring the successful onboarding of Rimini Street’s clients across all supported product lines. The OPM leads the on-time completion of the client onboarding project plan, develops the Onboarding Project plan, defines client and Rimini Street project roles and responsibilities, identifies project risk areas, creates risk mitigation plans, and manages all escalations related to these accounts. The OPM will manage executive, onsite meetings and project reporting with the client and Rimini Street internal management teams. Excellent communication with client executives and project teams is essential. The OPM is also expected to contribute to client onboarding projects, improvements and innovations and will be a trusted advisor in the region for transitions of clients to Rimini Street.
Essential Duties & Responsibilities
- Responsible for successful, on-time completion of client onboarding projects
- Leads internal teams to execute client onboarding processes and tasks to assure successful, on-time completion of all deliverables
- Develops and drives onboarding project risk mitigation and leads all escalations related to these projects
- Provide pre-sales client onboarding assistance for the sales organization
- Ensures onboarding tasks are performed in accordance with the defined ISO processes
- Maintain up-to-date project information in Smartsheet, Salesforce.com and other internal systems
- Manage client communications and escalations with Rimini Street and Client Executives during the onboarding process; provide detailed and timely status reporting to internal management teams
- Assure excellent client satisfaction with the entire onboarding process
- Secure client referenceability at conclusion of the onboarding
- Identify and propose onboarding innovations and improvement opportunities
- Onsite travel locally expected
Education & Certification
- Bachelor and/or Master’s Degree in Business, Finance, Computer Science or related field, or equivalent experience
- Project Management certification or equivalent – desired
- SAP or Oracle Implementation and/or technical certifications – desired
Experience
- 15+ years consulting or project management experience working with SAP or Oracle enterprise applications or Oracle Database, including strong client management or sales experience
- 5+ years ERP application implementation and/or upgrade project management experience
- 10+ years C-Level executive communication and relationship management experience
- Extensive experience in project management, including knowledge of project management tools, techniques, methodologies
- Technical consulting background preferred
Skills
- C-Level communication
- Project management
- Escalation management
- Negotiation and Objection-Handling skills
- Strong analytical and problem-solving skills
- Ability to successfully execute the Onboarding Project Plan with successful results
- Strong Verbal and written Korean language skills
- Excellent organizational, communication, interpersonal, relationship building skills
- Ability to work well in a cross-functional, matrix management environment
- Expertise using common project management tools: MS Project, Visio, Excel and PowerPoint
- Strong English verbal and written communication skills
Why Rimini Street?
We are looking for talented, passionate people to help us build our future at Rimini Street. We hire only the best, the most extraordinary professionals and provide compensation, bonuses, and benefits to match the skills of our top-performing team members. Do you thrive in a fast-paced environment, enjoy growing together, and get excited about learning new skills? This is the place for you.
Our work is challenging and meaningful. We are guided by our core values, the Four Cs:
- Company – We dream big and innovate boldly.
- Colleagues – We work with extraordinary people who create a culture of mutual respect and collaboration.
- Clients – We relentlessly pursue solutions that help clients achieve their goals.
- Community – We believe in leaving the world a better place; Rimini Street Foundation supports charities globally.
Company Growth & Compliance
- Nasdaq-listed under ticker symbol RMNI since October 2017
- Over 5,900+ signed contracts to date
- Over 2,000 team members in 23 countries
- Equal Employment Opportunity Employer. All qualified applicants will receive consideration without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability, protected veteran status, or any other characteristic protected by law.
To learn more about Rimini Street, visit
Job Details
- Seniority level: Mid-Senior level
- Employment type: Full time
- Job function: Project Management and Information Technology
- Industries: IT Services and IT Consulting
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📌 Onboarding Project Manager
🏢 Rimini Street
📍 City of Wollongong