Job Opportunity
The ICT Helpdesk role involves delivering technical assistance to staff, students, and parents through a dedicated support service.
* Providing expert technical guidance via phone, email, or in-person meetings.
* Assisting with the setup and configuration of computer hardware and software.
* Supporting the maintenance and upkeep of IT systems and infrastructure.
This full-time position comes with competitive remuneration and various benefits.
As an ICT Helpdesk Technician, you will be responsible for:
* Answering queries and resolving issues efficiently.
* Installing and configuring software applications.
* Maintaining accurate records of incidents and resolutions.
Successful candidates will possess excellent communication skills and a proactive approach to problem-solving.
Our ideal candidate will have:
* A strong background in IT systems and hardware.
* Excellent problem-solving and analytical skills.
* Ability to work well under pressure and meet deadlines.
We offer a dynamic and supportive work environment, opportunities for professional growth, and a competitive salary package.