Customer Service Representative- Murwillumbah
Customer Service Representative
SNSW Clerk Grade 3/4- starting annual salary $71,959 plus superannuation and leave loading
Employment Type:
Locations: Murwillumbah
We're looking for passionate, customer-focused individuals to join our Murwillumbah Service Centre as Customer Service Representatives.
Please note: This recruitment will only be used to fill roles or create a talent pool for this specific location and immediate surrounding area. Service NSW uses multi-staged recruitment methods and candidates selected to progress to the interview stage, may be required to attend an in-person interview conducted at one of the above Service Centre locations.
About you
Are you someone who thrives in a fast-paced, customer-focused environment? Do you love creating meaningful face to face experiences and helping people solve problems with empathy and efficiency?
If you're passionate about delivering exceptional service, enjoy being the go to person for advice and support, and take pride in making a real difference in people's day, then this is the role for you
You'll be at the heart of our customer experience, handling a variety of enquiries and complaints with confidence and care, ensuring every interaction reflects our commitment to excellence.
What You'll Bring
To succeed in this role, you'll need:
* A natural flair for customer service and strong communication skills
* Sharp attention to detail and the ability to manage complex enquiries
* Intermediate computer skills and confidence navigating multiple systems
* A clear understanding of handling confidential and personal information responsibly
* A collaborative mindset and a commitment to team success
Your Impact
As the welcoming face of our Service Centres, you'll bring energy, warmth, and a genuine passion for helping others. Your ability to connect with customers and work seamlessly with your team will set you apart.
About Service NSW
Service NSW makes it easier to access government services for people and businesses across NSW. At Service NSW our vision is to be recognised as the distinctive leader in the provision of government services to the citizens of New South Wales, and we are passionate about delivering first-class customer experience to all citizens and businesses across NSW.
Operating hours:
In our Service Centres hours vary between locations. You can check the opening hours for each Service Centre. Flexibility is required to work on a rotating roster between the Service Centre's operational hours which may include Saturdays.
Part-time - minimum 28 hours per fortnight
Full-time - 70 hours per fortnight
We will gather your preferences during the recruitment process. Hours are also subject to change based on the needs of the business.
What we offer
* Personal development - excellent development opportunities for someone ready for the next step in their career Excellent career growth and learning development opportunities.
* Access to health and well-being programs - Including Fitness Passport and EAP (Employee Assistant Program) - Wellbeing programs and resources available
How to apply
Please submit your resume and cover letter that shows your experience and how you meet the focus capabilities of the role (outlined in the Role Description).
Closing Date: Monday 13th October 205 at 9:59am
Further Information:
For enquiries relating to recruitment please contact Alyssa Shearmans via servicedeliveryrecruitment@customerservice.nsw.gov.au
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