Office Manager – Hedland Eye Care (Port Hedland, WA)
Hedland Eye Care is an independent, technology-driven optometry practice based in Port Hedland, delivering high-quality, evidence-based eye care to the Pilbara region. We are seeking an Office Manager to lead the day-to-day operations of our growing clinic.
This is a senior operational role responsible for managing business operations, staff coordination, and patient services in a fast-paced regional healthcare environment.
About the Role
The Practice Manager / Office Manager is responsible for overseeing the administrative and operational functions of the clinic to ensure efficient, high-quality service delivery.
This role is critical in supporting a growing regional healthcare business and requires a candidate who can manage both people and systems, while maintaining a strong patient focus.
Key Responsibilities
Practice & Operations Management
* Oversee daily clinic operations to ensure efficient workflow and patient experience
* Implement and maintain administrative systems and processes
* Manage appointment scheduling systems and patient flow
* Monitor business performance and assist with reporting and process improvements
Staff Management & Leadership
* Supervise and coordinate administrative and support staff
* Assist with recruitment, onboarding, and training of team members
* Develop staff rosters and manage leave schedules
* Foster a positive and professional workplace culture
Financial & Administrative Oversight
* Manage invoicing, receipting, and reconciliation processes
* Assist with budgeting, cost control, and supplier coordination
* Liaise with external providers including accountants and service vendors
Patient Services & Clinical Support
* Ensure high standards of customer service and patient care
* Support front-of-house operations when required
* Assist with optical dispensing tasks (frame selection, basic adjustments) as part of a broader team role
Essential Requirements
* Proven experience in an Office Manager, Practice Manager, or similar senior administrative role
* Strong organisational and leadership skills
* Experience managing staff and coordinating workflows
* High-level communication and interpersonal skills
* Ability to work independently and manage competing priorities
Desirable (Not Essential)
* Experience in healthcare, optometry, or medical administration
* Experience in optical dispensing or retail environments
* Familiarity with practice management software systems
Location & Benefits
* Based in Port Hedland, Western Australia (Pilbara region)
* Competitive salary aligned with experience (meeting relevant migration requirements)
* Opportunity to work in a growing, innovative regional healthcare business
* Professional development support available
About the Opportunity
This is a unique opportunity to take on a key leadership role within a respected regional healthcare provider. The successful candidate will play a central role in supporting the continued growth and sustainability of essential eye care services in the Pilbara.
How to Apply
Please submit your resume and a brief cover letter outlining your relevant experience.
Pay: $75,000.00 – $90,000.00 per year
Work Location: In person