At Koko Black, we celebrate locality, sourcing the highest quality ingredients from Australia, and around the world. We believe in the passionate craftsmanship of our expert chocolatiers. We say hello to natural, and goodbye to all the nasties.
Passion, Leadership, Ownership and Trust are our guiding values.
Role Overview
The key purpose of this role is to lead, support, and oversee the execution of day shift production activities, ensuring the consistent delivery of premium artisan chocolate products in a fast-moving manufacturing environment. The Day Shift Manager educates, engages, inspires, and motivates their team to achieve production goals, uphold Koko Black's quality standards, and maintain safe and efficient operational practices.
Key Responsibilities
Strategy and Development
* Develop and implement operational processes that optimise quality, time, and cost to deliver efficiency gains in line with operational team goals.
* Contribute to and execute Continuous Improvement (CI) projects in production.
* Plan daily and weekly workload and material resources to meet business needs while maximising efficiency.
Task Management & Operations
* Oversee execution of the day shift production schedule, taking full accountability for shift output.
* Organise and support the preparation of fillings, ganache, chocolate tempering, and the production and packing of artisan chocolates, pralines, and truffles.
* Troubleshoot equipment breakdowns and escalate as required, while developing team members' capability to manage minor plant issues.
* Meet regularly with warehouse leads to review, analyse, and implement productivity and loss prevention improvements.
* Ensure compliance with customer order requirements, Koko Black quality standards, and complete required system transactions and documentation.
People Leadership & Development
* Supervise and support day shift line leaders, providing mentoring, coaching, and opportunities for skill progression and professional development.
* Inspire, engage, and motivate the team to deliver high performance and uphold Koko Black's values.
* Manage daily and weekly rostering and approve Time and Attendance (TANDA) records.
Financial & Resource Management
* Manage and improve operational costs through labour optimisation, waste reduction, and quality improvements.
* Proactively manage and reduce production overtime.
Safety, Quality & Compliance
* Ensure adherence to safe work practices and food safety standards for all team members.
* Take proactive steps to identify hazards, assess and control risks, and support a safe workplace environment.
* Promote a culture of safety and compliance across the day shift team.
Any additional duties as directed from time to time.
Occupational Health, Safety and Environment Responsibilities
* All team members while at work must:
* Take reasonable care for their own health and safety and the health and safety of other people including people working under their supervision or direction who may be affected by their acts or omissions.
* Ensure that steps are taken to pro-actively identify hazards and assess and control risks. Take action to immediately stop any observed unsafe act or condition and complete any correct actions with the team, line leaders and management team.
* Conduct safety interactions and corrective actions to improve workplace safety for all personnel
* Comply with Koko Black safety policies
Core Capabilities
Creating a Culture of Trust
Fostering a work environment that encourages people to act with integrity and treat each other and their ideas with respect; creating and protecting a high-trust environment by setting an example, advocating for others in the face of challenges, removing barriers to trust, and rewarding others for demonstrating behaviours that cultivate trust
Business Acumen
Using one's knowledge of economic, financial, market, and industry trends to understand and improve individual, work group, and/or organizational results, using one's understanding of major business functions, industry trends, and own organization's position to contribute to effective business strategies and/or tactics.
Customer Focus
Ensuring that the internal or external customer's perspective is a driving force behind strategic priorities, business decisions, organizational processes, and individual activities; crafting and implementing service practices that meet customers' and own organisation's needs; promoting and operationalising customer service as a value.
Execution
Ensuring others contribute to organization strategies by focusing them on the most critical priorities, measuring progress, and ensuring accountability against those metrics.
Driving for Results
Setting high goals for personal and group accomplishment; using measurement methods to monitor progress toward goals; tenaciously working to meet or exceed goals while deriving satisfaction from that achievement and continuous improvement
Facilitating Change
Encouraging others to implement better approaches to address problems and opportunities; leading the implementation and acceptance of change within the workplace.
We're excited to learn more about you Applications will be reviewed promptly, and we'll be in touch with shortlisted candidates soon. Thank you for considering a role with Koko Black—where passion and craftsmanship come together.