About the Role
We're seeking a highly organised and detail‐oriented Quality and Compliance Administrator to support safeguarding, compliance coordination and regulatory processes across TheirCare's national network of 510 services. Reporting to the Quality and Compliance Manager, this role plays a key part in maintaining accurate records, tracking regulatory requirements, supporting audits and ensuring compliance documentation is current and accessible. You will help strengthen organisational oversight by ensuring systems, reporting and documentation processes run smoothly and consistently. This is a coordination and administration‐focused role that supports compliance monitoring and governance processes. You will work closely with internal stakeholders to maintain high standards of regulatory compliance and safeguarding visibility.
This is a part‐time (.7 FTE) hybrid role, with remote and office‐based flexibility as agreed. Hours for this role will be 1 pm to 6 pm Monday to Friday.
Key Responsibilities Compliance Administration & Documentation
* Maintain accurate compliance registers, trackers and service records.
* Support the coordination of regulatory submissions and documentation.
* Assist with maintaining policies, procedures and compliance frameworks.
* Monitor key compliance dates and ensure timely follow‐up actions.
* Support preparation for audits, reviews and regulatory assessments.
Reporting & Data Support
* Assist in compiling monthly compliance and safeguarding reports.
* Maintain data integrity across compliance systems and platforms.
* Support tracking of corrective actions and improvement plans.
* Update dashboards and reporting templates as required.
Coordination & Stakeholder Support
* Liaise with internal teams to collect required compliance information.
* Support documentation processes for Assessment & Rating reviews.
* Maintain structured filing systems to ensure audit readiness.
* Provide general administrative support to the Quality and Compliance team.
About You
You're highly organised, structured and proactive. You enjoy working with systems, ensuring documentation is accurate and complete, and supporting processes that protect children and strengthen compliance standards. You take pride in precision and consistency, and you're comfortable managing multiple priorities while maintaining attention to detail.
* Strong administrative and organisational capability.
* High attention to detail and accuracy in record‐keeping.
* Proficiency in Microsoft Office, particularly Excel and document management systems.
* Experience supporting compliance, regulatory or quality processes.
* Proficient in the NQAITS system.
* Strong written communication skills.
* Ability to manage deadlines and competing priorities.
* Experience in education, children's services or other regulated environments (desirable).
Why work for us?
* Hybrid flexibility within a supportive team environment.
* Glen Iris office with free on‐site parking.
* A values‐driven culture that is caring, open and engaged.
* The opportunity to contribute to safeguarding and compliance excellence across 510 services.
* Professional development within quality, compliance and governance.
* Be part of an organisation that enriches communities and makes a genuine impact on children and families.
Who We Are
Since 2017, TheirCare has been dedicated to delivering exceptional Outside School Hours Care, enriching the lives of children and families across Australia. Our programmes inspire, engage and nurture children across our national network. What truly sets us apart is our people. We are caring, open and engaged, and committed to helping our team grow, thrive and build meaningful careers in a fun, purpose‐driven environment where your contribution truly matters.
For further information about this role, please contact our team at .
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