Job Summary
A leading tech firm is looking for a technical support specialist to resolve complex issues and deliver exceptional customer service. The ideal candidate will possess strong problem-solving skills, technical acumen and experience in troubleshooting software applications.
Key responsibilities include:
* Addressing technical queries via phone, email or chat platforms
* Providing high-quality customer support to ensure client satisfaction
The successful candidate will collaborate closely with the technical team to develop innovative solutions and enhance customer experiences. Key areas of focus will be on resolving technical issues efficiently, identifying process improvements and implementing best practices.