The Position:
At high level the purpose of the role is to apply change management, process improvement and analytical skills to each implementation of process discovery and optimisation implementation.
Duties will include:
1. Working closely with the ISS technical team and account operators within the network to document or update existing business processes, ensuring consistency wherever possible.
2. Review existing processes, analyse data and engage with the network to identify optimisation opportunities.
3. Identification of efficiency gains or savings that can be achieved through any optimisation opportunities.
4. Track and report actual savings realised compared with actual baseline costs
5. Provide the technical and account operators with user experience feedback and suggestions for continuous improvement
6. Support to Account Directors, GM’s and EGM as required.
7. Support ISS Global and Country strategies and business decisions within the Corporate Governance guidelines.
Our Benefits:
8. Competitive salary
9. Access to staff discounts with companies
10. Traineeship opportunities for eligible employees
11. Career development via our internal Learning Management System
12. Internal opportunities within our global organisation
13. Flexible Working Arrangements
Minimum Criteria:
14. Bachelor’s degree or higher (Finance, Accounting or Commerce) or other relevant field or equivalent experience
15. At least five years business analysis work experience.
16. Advanced software skills in Microsoft Excel, Power BI or Tableau
17. Exceptional oral and written communication skills.
18. Ability to prioritise and manage multiple tasks and projects concurrently.
19. Advanced commercial and numerical analytical ability, with capability to develop and interpret full financial statements.
20. High level of computer literacy
21. Sound interpretative, analytical and problem solving skills including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements
22. Training and facilitation skills, ability to lead workshops
23. Excellent verbal and written communication skills
24. Experience of process mapping
25. Ability to interpret and understand legislative requirements.
26. Team player with high level of initiative.
27. Excellent time management and organisational skills.
28. Good negotiator
29. Willing to complete background/probity check (National Police Check, ASIC – financial services)
Desirable Criteria:
30. Work experience as a Business Analyst in an industry similar environment
31. A good understanding of a wide variety of technology systems
32. Advanced research and analysis skills
33. Advanced software, research and analysis skills
34. Interest in developing Project Management skills
35. Understanding of a range of local government operations and legislation
36. Understanding of financial processes and systems
37. Knowledge of current technologies, trends and practices in the property technology sector
38. Large project experience