Benefits Realisation Analyst
Clerk Grade: 7/8
Annual Salary Range: $113,574 - $125,720 plus superannuation
Employment Type: Full-time, Ongoing
Location: Haymarket, Sydney
The Department of Customer Service is looking for a Benefits Realisation Analyst to join our growing team!
This role is an exciting opportunity to be part of our Portfolio Outcomes & Performance team with a specific focus on Benefits Realisation. Supporting an enterprise-wide portfolio (~130 projects, $250M+ investment), you will play an integral role in the DCS journey to uplift Benefits Management Maturity and create a collective approach to value realisation.
Understand more about the Department of Customer Service – here.
Your responsibilities will include:
* Mature the Benefits Realisation Framework, processes and toolkit.
* Support and apply benefits realisation practices across a portfolio of complex projects of different scale, duration and ownership.
* Act as a benefits specialist within an 'centre of excellence' for benefits practices to support the DCS wide benefits realisation practice uplift.
* Work closely with the wider team, you will be required to assist with creating awareness and buy-in for adopting the Benefits Realisation Framework.
* Provide guidance and training to stakeholders and other business functions on benefits realisation practices and benefits application, including timing of benefits activities with the broader investment management and program/project lifecycles.
* Contribute to benefits realisation reporting, as well as risk and issue identification and management, including escalation and liaison with key stakeholders.
About you
To be successful in the role you would need to:
* Demonstrate experience in Benefits Management and Value Mapping, ideally in technology, digital-driven environment.
* Present with strong project management and workshopping skills, as well as be able to work independently.
* Have strong communication and influencing skills to assist with the roll out of a new and maturing framework across the Department.
* Have strong stakeholder "business-side" engagement skills to be comfortable working directly with Executive Teams, Senior Stakeholders and Corporate Finance.
So, what's next?
If you want to be part of this forward thinking team that thrive in challenging the status quo, we would love to hear from you!
How to apply
To begin your journey with us, please click the link below to submit your application. You will be asked to upload the following:
* Your resume, outlining your relevant experience and achievements
* A cover letter (maximum two pages) outlining:
* Your motivation for applying for this role
* The skills and experience that make you a strong candidate
Please note successful candidates will be required to complete additional assessments
Salary Grade 7/8, with the base salary for this role starting at $113574 base plus superannuation
Click Here to access the Role Description.
For enquiries relating to recruitment please contact Meg Rapley via .
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
Closing Date: Wednesday 11 March 2026 at 9:59am
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact or 02 9494 8351.
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