A leading Australian financial service is seeking a Service Desk Analyst to join the Melbourne team. This role requires experience in IT support, a strong understanding of ITIL processes, and troubleshooting skills with Windows desktop and Microsoft Office 365. Duties include managing user interactions and incident lifecycles, providing excellent customer service, and contributing to process improvements. The company champions safety, respect, inclusiveness, and diversity, offering generous leave entitlements in a blended working environment.#J-18808-Ljbffr