We are seeking a motivated On-Site Technician to provide hands-on support to end-users and infrastructure in a highly secure environment.
The ideal candidate will work across hardware, software, networks, and more, with strong mentoring and training opportunities to grow their technical skillset.
About the Role
* Support of desktop, infrastructure and services across multiple technology streams including, Hardware, OS, Software, Networks, Server, Print etc.
* Respond to and resolve incidents and SRs within agreed SLA and follow breach reporting process for any failed SLAs;
* Asset refresh, relocation deployment and decommission maintaining data integrity within the CMDB;
* Maintenance and housekeeping of customers physical infrastructure including but not limited to desktop equipment, peripherals, telephony, print devices, audio/visual conferencing equipment;
* Manage customer expectations by keeping them updated as their case progresses, notifying of any delays;
* All customer interactions and activities are logged and maintained in the correct client ITSM tool;
* Ensure prompt escalation of any operational issues;
About You
* You should have 7 months to 1+ year minimum experience with supporting End User Devices at level 1+ this can be remote support.
* Level 1 and level 2 technical knowledge of hardware and peripherals i.e. laptops, notebooks, workstations desktop PCs, printers, media and audio-visual equipment BYOD and mobility.
* Level 1 and level 2 technical knowledge of desktop & software applications i.e. Operating Systems (Windows 7 through 10), Microsoft Office 2007 through 365, Antivirus software and systems support in a small to medium business.
* A basic understanding and knowledge of Active Directory, Microsoft Exchange, SCCM, End-Point Imaging.
* Demonstrated entry level or basic working knowledge of basic IT infrastructure and network equipment i.e. routers, switches, servers, virtualization, VPN, RSA, Citrix, VMware, Hyper-Converged Infrastructures
* Strong verbal and written communication, ability to articulate technical information to the target audience.
* Ability to work well within a team while fostering relationships and partnerships.
* Must hold current or reinstatable clearance
About Us
We value diversity and inclusion in our organisation and welcome applications from people with diverse backgrounds and skills.
We are committed to creating an inclusive workplace that fosters growth, development, and success for all employees.
Our company is dedicated to delivering excellent service and solutions to our customers, and we believe that diversity and inclusion are key to achieving this goal.
We strive to create an environment where everyone feels valued, respected, and empowered to contribute their best work.
We aim to recruit a diverse range of talents to help us achieve our purpose and deliver outstanding results for our customers.
What We Offer
* We put people first and believe in the power of diversity to drive innovation and excellence.
* We offer tailored career paths across our global organisation to support your professional and personal growth.
* We have an excellent reputation across the region and globally.
* Best in class reward and recognition programs flexible work, volunteering leave and more.
* We live our values of aspiration, trust and empathy, all day, every day.