Job Overview
This role is designed for proactive and enthusiastic individuals who are passionate about delivering exceptional customer service.
We are seeking a highly skilled Level 1 Support Agent to join our team, providing first-class IT support to our clients.
* Main Responsibilities:
* Provide timely and efficient IT support to clients through various media sources.
* Accurately document calls and incidents in our contact management system.
* Manage time and workload to meet predetermined service levels.
* Maintain data accuracy and assign incidents to the correct support group.
* Act as a single point of contact for clients on incidents and problems logged.
* Perform diagnostics to initiate problem management workflow process.
* Communicate effectively with clients, providing them with a reference number for their incident/request.
Required Skills and Qualifications
To be successful in this role, you will require:
* Nationality: Australian Citizen.
* NV1 Security Clearance.
* Customer service experience preferred.
* Educational qualifications and/or relevant experience equivalent to a certificate course and/or Information Technology expertise.
Benefits and Perks
We offer a collaborative work environment, industry best practice training, and opportunities for career progression that can kick-start your career in Information Technology.
Equal Opportunity Employer
We are proud to be an equal opportunity employer, considering all qualified applicants without regard to age, ethnicity, gender, disability, or any other protected category.