Customer service officer - part time (singleton)

Role

Customer Service Officer engaging with customers and tourists at the Council's Administration Centre and Visitor Information Centre.

Key Responsibilities

• Deliver a positive customer experience with a can‐do attitude and attention to detail.
• Deliver projects and programs to enhance visitor and tourism experiences throughout Singleton.
• Build relationships with local tourism operators and community members as part of a dynamic Customer Service Team.
• Communicate effectively and exercise a strong work ethic.
• Organise work and manage time efficiently, working well under pressure.

Qualifications and Experience

• Demonstrated ability to deliver positive customer service.
• Passion for delivering projects and programs that enhance visitor/tourism experiences.
• Excellent communication skills and strong work ethic.
• Exceptional organisation and time management skills.
• Ability to work well under pressure.
• Previous experience in local government or a relevant qualification in customer service or a related field is an advantage.

Working Hours & Compensation

• Part‐time, 22.5 hours per week (Monday to Wednesday).
• Term contract basis ending 31 December 2025.
• Salary: Grade 7 ($1,581 – $1,778 per fortnight) plus 11.5% superannuation.

Benefits

• Wellbeing: Swell Program, Health & Wellbeing Leave, Fitness Passport, Employee Assistance Program, Flu vaccinations & skin checks.
• Flexible work: Rostered day off, 9‐day fortnight.
• Leave: Concessional leave, annual leave, sick & carer's leave, long service leave after 5 years, purchase of additional annual leave, parental leave, domestic & family violence leave.
• Development: Training courses, education assistance, leadership development program, emerging leaders program, 'Grow our Own' program.
• Recognition: ESSPecialist Program Awards, Service Awards, Be Valued Recognition Program.

Other Details

• Location: Singleton.
• Job No: SC2023000176.
• Right to work in Australia is mandatory.