A major banking institution is looking for a Senior Technical Business Analyst in Kogarah, NSW, to support their Infrastructure Customer Experience Improvement Program. You will map customer journeys, engage with stakeholders, and apply continuous improvement practices. Required skills include a customer-centric mindset, journey mapping, and familiarity with tools like JIRA and Confluence. This role offers flexible work arrangements and development opportunities within the organization.#J-18808-Ljbffr