Are you ready to be part of transformative projects and deliver innovative solutions? Join the Queensland Public Trustee (QPT) as a Principal Business Analyst in the Project Acceleration Office (PAO). This is your opportunity to guide and lead analysis and delivery of business requirements and process design across multiple high-priority initiatives.
About The Role
As the Principal Business Analyst, you will play a key role in supporting the delivery of critical transformation projects in the Queensland Public Trustee (QPT). Working closely with stakeholders, you will contribute to key projects such as the evolution of customer information and relationship management systems, web portal expansion, fees and charges reform and the integration of artificial intelligence solutions.
Your Key Responsibilities Include
* Lead the identification, analysis, and documentation of current-state and future-state business processes, recommending improvements.
* Collaborate with stakeholders, including management, subject matter experts and delivery teams to ensure business needs are understood, documented and translated into actionable outcomes.
* Develop user stories, business requirements, and acceptance criteria to support project delivery and decision-making.
* Foster conversations, challenge assumptions and explore business problems from multiple perspectives to deliver innovative solutions.
* Develop a suite of business process documentation to support ongoing transformation.
This is a temporary full-time position based in Brisbane up to 30 June 2026 with possible extension. Please download the role description for more information.
About You
You are an experienced business analyst with a passion for delivering solutions in complex, multi-program environments. You excel at turning business challenges into opportunities for improvement and have a strong understanding of business analysis techniques and methodologies.
The following attributes are essential to your success in this role:
* Significant experience in business analysis, including recent experience as a Principal Business Analyst.
* Advanced knowledge of business analysis techniques, methodologies, and tools aligned with the Business Analysis Body of Knowledge (BABOK).
* Expertise in leading the analysis of large, complex initiatives, including defining current (as-is) and future (to-be) states, developing business cases, and balancing strategic objectives with immediate needs.
* Strong communication and stakeholder engagement skills, including the ability to lead workshops, present to senior executives, and manage diverse stakeholder expectations.
* Experience working within a product delivery model, supporting incremental delivery across multiple releases.
* Familiarity with tools such as Jira, Planner, Azure DevOps, MS Project, or similar, and advanced Excel skills for data analysis.
* A commitment to continuous improvement and the ability to adapt strategies and tactics to respond to changing priorities.
While not mandatory, IIBA certification (e.g., CCBA, CBAP) and experience in change management initiatives will be highly regarded.
What We Offer
* An opportunity to work on high-profile projects that make a real difference.
* Opportunities for personal and professional growth.
* A supportive and collaborative workplace culture.
* Flexible working arrangements to support work-life balance.
Help us deliver innovative solutions and drive meaningful change across the organisation. If you're ready to lead in a fast-paced and purpose-driven environment, we'd love to hear from you
Interested in applying?
Please Provide The Following Information In Your Application
* A cover letter (maximum 2 pages) telling us what you will bring to the role and your motivation for applying.
* Your current CV or resume (maximum 3 pages), including any mandatory and/or other requirements.
* Details of two referees who have a thorough knowledge of your capabilities, work performance and conduct within the past 2 years. It is preferable to include your current or immediate past supervisor.
Only those persons eligible to work in Australia may be employed by QPT. Prospective employees will be required to provide proof of identity and documentary evidence of their right to work in Australia.
QPT is an independent state trustee service dedicated to advancing and safeguarding the rights, interests and wishes of Queenslanders in need of financial management, trust and estate planning and administration support. We have been looking after Queenslanders and their families since 1916.
Occupational group
IT & Telecommunications