Avanti Finance Group is a privately owned non-bank lender operating across Australia and New Zealand. We are on a growth mission to lead and inspire our industry through innovation and the development of exceptional financial services products while fostering a motivated and engaged workplace culture that is centered around personal growth and high performance.This role reports to the Head of Collections and Operations.The purpose of this role is to support BFS and Avanti Finance Group (‘The Group’) retail and wholesale business operations by assisting in ongoing administration and customer service to the dealer/broker network and retail customers.In this role, you will:Do - the - DoingAssist existing commercial and consumer customers with their queries, either by phone or email.Process payment allocations.Issue customer service documentation as appropriate in line with policies, procedures, and guidelines (including loan statements and payout letters).Provide support and backup for administrative functions for customers post loan origination as required, including but not limited to registration/discharge of loan securities and financial administrative functions e.g., reversals, refunds, write-downs.Manage PPSR releases and extensions.Ensure service levels are met in terms of turnaround and response times.Assist current customers with comprehensive insurance policy requirements such as claims, unpaid or expired policies, and security variation/asset swaps.Provide other supporting administrative tasks as required and handle general inquiries to assist the team in achieving overall goals.Assist and support other departments as needed.Always Ensure Integrity, Risk and ComplianceApply a risk and compliance lens, ensure legal adherence, and manage all day-to-day risks through the appropriate channels.Operate with integrity by upholding high standards in compliance and risk management through adherence to the three lines of defence model.Living Our Values: Relentlessly Helpful, Do What’s Right, People FirstBe a team player and follow your manager’s reasonable instructions, performing additional duties as needed.Bring your whole self every day to proactively promote a wellness, inclusive, health, and safety-conscious culture at Avanti.The successful candidate will have:Experience in banking and/or finance industries, in a similar role including customer service.Preferred experience in Asset Finance.Intermediate skills in the Microsoft Suite including Word and Excel.Attention to detail with an analytical approach and strong communication skills.Excellent time-management skills with an ability to work in a high-paced environment.Strong communication skills, relationship building and management skills, and a confident telephone manner.Team player with a collaborative work style.Be masterful at multi-tasking and keeping pace in a dynamic and fast-paced environment. Roll your sleeves up and get stuck in with a one-team approach.Excellent work ethic and self-motivated, with interests in ongoing personal development.Strong verbal and written communication skills.
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