Overview
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song. These capabilities, together with our culture of shared success, and commitment to creating 360° value, enable us to help our clients succeed and build trusted, lasting relationships.
Roles and Responsibilities :
This role requires an individual with a strong network background with a minimum of 8–10 years of experience in roles within the Telecommunications industry, including at least 3 years in a Business Function Test Lead role with a strong focus on business process analysis, user acceptance testing, and business systems validation related to Order Capture and Order Fulfilment.
This role will involve a mix of Network Engineering, Support and Administration (including configuring and troubleshooting network infrastructure, hardware, software and protocols) as well as Integrated Testing.
Key Skills and Proficiencies :
- Network - Engineer, Support and Administration: knowledge or experience with access and design of network architecture to perform quality checks on the network design and implementation of complex network solutions.
- Plan, implement, configure and troubleshoot network infrastructure, hardware, software including updates and network protocols.
- Involvement in sizing and managing network capacity and planning for future network changes.
- Monitor network performance and troubleshoot issues to ensure optimal performance.
- Continuously improve network performance and contribute to recent network standards.
Testing :
- Business Flow Process Expertise: deep understanding of BPM principles, methodologies (e.g., process mapping, modeling, analysis), and related tools. Ability to analyze, document, and improve complex business workflows, aligning processes with business strategy.
- User Acceptance Testing (UAT) Strategy & Execution: develop comprehensive UAT strategies, detailed test plans, and manage the entire UAT lifecycle from planning to sign-off; coordinate with end-users and stakeholders.
- Business-Driven Test Scenario & Test Case Design: design UAT scenarios and test cases reflecting real-world business use cases; ensure traceability to requirements.
- Stakeholder Management & Communication: communicate effectively with technical and non-technical stakeholders; manage expectations and convey UAT progress and risks.
- Defect Management & Business Impact Analysis: identify, document, and track defects; assess business impact and prioritize resolutions.
- Test Data Management: define and implement strategies for test data management; experience with data provisioning is a plus.
- Risk Assessment & Mitigation (Business Context): identify risks and mitigate within the UAT process.
- Analytical & Problem-Solving Skills: robust analytical abilities with business-focused mindset.
Responsibilities :
Network :
- Data Services - activation, disconnection and modifications.
- Configurations in the Access Management Systems (AMS).
- Delivery of services on multiple networks.
- Provide remote support to on-field technicians for troubleshooting physical installations and DSL issues.
- Perform quality checks on the Network Design Documents.
- Create user and training documentation.
- Prepare reports and analyze system data.
Integrated Testing :
- Business Process Expertise: develop understanding of core business processes and data flows; document for validation activities.
- UAT Strategy and Planning: lead development and execution of UAT strategies, plans and timelines for new implementations and changes.
- Scenario and Test Case Design (Business-Focused): design business-driven UAT scenarios and test cases; ensure traceability to requirements.
- UAT Execution and Coordination: oversee UAT sessions with end-users and stakeholders; provide guidance to testers.
- Defect Management (Business Impact Analysis): manage defects and analyze business impact for prioritization.
- Stakeholder Collaboration and Communication: communicate UAT progress and risks to teams and leadership.
- Process Improvement and Best Practices: identify opportunities for continuous UAT improvements.
- Training and Knowledge Sharing: develop training materials for UAT participants.
- Data Validation and Integrity: ensure data accuracy and integrity in processes and implementations.
- Post-Implementation Review: participate in reviews to capture lessons learned.
- Tools and Technology Advocacy: evaluate tools that enhance validation and UAT activities.
- Test Data Management: define strategies for secure, representative test data; coordinate provisioning.
- Risk Assessment and Mitigation: identify business risks and mitigate within UAT.
Qualifications :
- 8–10 years of telecommunications experience with a strong network background; 3 years as a Business Function Test Lead with focus on BPM, UAT, and validation.
- Deep understanding of business process modelling, analysis, and optimization techniques.
- Proven ability to develop and execute UAT strategies and plans in complex environments.
- Excellent analytical and problem-solving skills with attention to detail and business orientation.
- Exceptional communication and collaboration skills with stakeholders at all levels.
- Experience with defect tracking and management tools.
- Strong understanding of software development lifecycles and methodologies (e.g., Agile, Waterfall).
- Ability to work independently, manage multiple priorities, and meet deadlines in a fast-paced environment.
- Experience in developing and delivering training materials and facilitating UAT sessions.
- Knowledge of test data management principles and best practices.
- Understanding of service virtualization concepts and experience contributing to their implementation.
- Experience with Salesforce, ServiceNow and Remedy.
- Must be a strong team player with strong communication skills.
Accenture Benefits :
Progressive Employee Perks – Australia and the related information can be viewed via the link provided in the original posting. Equal Employment Opportunity Statement for Australia and New Zealand: Accenture is committed to a culture of belonging and non-discrimination; applications from all qualified individuals are encouraged. If accommodations are needed, contact or +61.
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📌 *CMT Network Engineer & Integrated Testing Specialist*
🏢 Accenture Australia
📍 Melbourne