Fixed Term, Full Time Appointment | Contract until December 2026
Professional Employee Level 4
Annual salary ranging of $70,037 – $74,456 pa + 17% superannuation & 6 weeks annual leave
Based at the Casuarina Campus | Ability to work at other Campuses, as required
Provide front-line customer service for Students at Charles Darwin University (CDU)
About the Position
As a Student Advisor, you will provide front-line customer service, responding to enquiries from prospective and current students, their families, and the public and supporting other areas of Student and Academic Services as needed. Your duties will include:
* Provide accurate course information and promote vocational, higher education, and research programs to prospective students and their families.
* Assist prospective students with application, admission, and enrolment to ensure a smooth start at the University.
* Resolve enquiries at first contact using a knowledge base and liaising with staff as needed.
* Respond to enquiries from contractors and visitors, offering directions, referrals, and solutions.
* Support back-office student and academic administration teams with accurate referrals and feedback
About You
To be successful, you will require:
* Strong written communication skills, capable of handling written enquiries and coordinating with other teams on complex cases.
* Excellent verbal communication skills, able to explain complex processes clearly to customers and work effectively with staff.
* Experience working in a customer service team, ideally in the vocational or higher education sector, with a focus on teamwork and achieving shared goals.
* Proven commitment to delivering outstanding customer service to both internal and external clients.
* Knowledge of regulatory requirements in a dual-sector university customer service environment.
* Experience in contact center improvement initiatives.
* Ability to travel between campus' as required
Remuneration
Appointment to this role will be at Professional Employee Level 4. The base salary will be in the range of $70,037 – $74,456 per annum. The total remuneration package will be in the range of $81,943 to $87,113 per annum, including 17% superannuation.
First Nations Priority Recruitment Measures
While this vacancy is open to all applicants. First Nations applicants are strongly encouraged to apply & will be granted priority consideration for this vacancy, in accordance with s57 of the Anti-Discrimination Act 1992 (NT More information on First Nations Priority Recruitment at CDU and how to apply, available here
Access Full Position Description
To view the full position description, please click the Apply link which will direct you to our CDU job site, then select Job Attachments.
What's in it for you?
* An enviable lifestyle in the spectacular Northern Territory
* 17% superannuation + up to six weeks of paid annual leave
* Up to 26 weeks of paid parental (eligibility criteria apply) & other generous leave benefits
* Ability to negotiate transfer of leave entitlements under the Public Employment (Mobility) Act 1989
* Employee Assistance Program
* Salary Packaging opportunities
* An employer who values your contribution to building a bigger, better and stronger University
* Work with a University committed to changing people's lives for the better through training, education and research
* Opportunities for professional development, paid study and career progression
* Access to over 5,000 developmental courses via LinkedIn Learning
How to Apply
All applications must be received online via the 'apply' button and should include your resume and a cover letter outlining your interest in the role and relevant skills and experience.
For a confidential discussion about the position please contact Renee Flis, Manager Student Central via email
Diversity and Inclusion
At CDU, we actively celebrate our diversity and believe that our differences will make CDU the most connected University in Australia. We are committed to maintaining a culture where every member of our University community feels respected, safe, encouraged to speak up and supported in achieving their professional goals, and that they truly belong.
Applications from First Nations people, women at all levels, culturally and racially marginalised people, people with disability, neurotypical and neurodiverse people, LGBTQIA+ people, people with family and caring responsibilities and people at all stages of their careers are welcomed.
Work Health and Safety
CDU is committed to providing a physical and psychological safe working environment. Confidential support can also be provided to employees who may be experiencing domestic, family, or sexual violence outside the workplace.
Charles Darwin University is guided by our core values of Courage, Kindness, Openness, Innovation, and Leadership, which shape our daily actions and decisions. CDU is committed to being a safe and inclusive organisation for everyone.
As part of the Charles Darwin University's commitment to providing a safe, respectful, and rewarding workplace, and to meeting our legal obligations, we ask candidates to declare whether they have ever been investigated for an allegation of Gender Based Violence or found to have engaged in conduct that constitutes Gender Based Violence, in any previous employment or through any legal process.
This information assists us to comply with the National Higher Education Code to Prevent and Respond to Gender Based Violence and will be considered when assessing a candidate's suitability for employment, to help ensure the safety of our University community.
You make CDU. And we want you to be exactly who you are.
Applications Close: Sunday 1st March 2026