Our client is the largest and most beautiful independently owned memorial space in the Lower Hunter. They are seeking an experienced sales support officer with excellent communication skills.
About the Job:
You will be the first point of contact customers will have with the client either on the phone or face to face, therefore it is imperative that you are well presented, and have a customer first attitude that can make the whole customer experience bearable.
Your day will revolve around providing exceptional customer service at all levels of contact with internal and external customers. This includes answering calls, greeting customers, and making appointments, as well as any other ad hoc administration tasks required to help support the sales & administration team.
The ideal candidate would be able to:
1. Present professionally
2. Work collaboratively with a team while maintaining empathy for families
3. Communicate effectively with the public, both written and verbally
4. Display a high level of initiative and attention to detail
5. Work well in a team environment
6. Conduct themselves with a positive, empathetic approach
7. Apply sound computer skills and knowledge
8. An understanding of the funeral service industry and its operations, or ability to rapidly acquire industry knowledge
9. Qualification in administration, information technology and / or secretarial studies, or evidence of training and experience in reception and administration skills
10. Potential background in retail, hospitality, funeral industry and / or community services
If this sounds like the role you've been looking for, apply now.
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