Front Office Manager Position Overview
This is a unique opportunity to be part of a landmark hotel opening in one of Victoria's most exciting waterfront destinations.
The Front Office Manager will oversee all aspects of the front office department, ensuring seamless coordination and communication during the pre-opening phase.
A little taste of your day-to-day responsibilities include:
* Developing and implementing standard operating procedures (SOPs) for the front office department, including guest check-in/check-out procedures, room allocation, handling guest inquiries, and managing reservations.
* Hiring, training, and performance management of all front office staff.
* Coordinating with other departments to ensure smooth integration of technology such as property management system (PMS), point-of-sale (POS) system, and other software necessary for efficient operations.
* Contribution to the development of strategies to enhance the guest experience, from check-in to check-out and all services in between.
* Collaboration with suppliers and vendors to manage inventory of essential items such as stationery, room keys, and guest amenities.
* Day-to-day staffing needs planning and assignment, establishment of performance and development goals for team members, mentoring, coaching, and regular feedback provision.
* Liaison between the front office department and other hotel departments, including housekeeping, maintenance, and food and beverage, to ensure seamless coordination and communication.
* Pre-opening phase trial stays/mock operations and testing of front office procedures to identify potential issues or areas for improvement.
* Collaboration with the sales and marketing team to develop promotional materials, packages, and campaigns to attract guests and promote our company loyalty program.