Sonder is an active care technology company that helps organizations improve the wellbeing of their people so they perform at their best. Our mobile app provides immediate, 24/7 support from a team of safety, medical, and mental health professionals - plus onsite help for time-sensitive scenarios.
We are trusted by major corporations, education providers, and government agencies across multiple countries. Our platform gives leaders the insights they need to act on tomorrow's wellbeing challenges today.
* 500,000+ eligible members
* 300 + team members, as well as an on-the-ground responder network
About the Role
At the heart of our operation is our Response Network who provide in-person support to our members who need help, when they need it, in coordination with our Support Centre. Serving and former workers from within the identified industries are eligible to apply, as there is plenty of flexibility to enjoy your work-life balance.
You'll be part of a casual capacity, working a flexible, 24-hour on-call roster. This is an exciting opportunity for the right people to build and expand our network from the ground level. Your experience in decision-making, response, empathy, and a drive to help others will be essential to success and satisfaction in this role.
Key Responsibilities
* Conduct stakeholder engagement to support operational outputs as directed
* Nurture partnership relations, engagement and training
* Provide input to operational procedures and network management
* Conduct emergency and non-emergency support responses as required
Requirements
* Recent or current experience in emergency services, military and/or security-related work and a strong network of contacts in the local area
* High level of self-awareness, motivation, and self-management
* Ability to set priorities, act on key issues and make quick decisions while displaying interpersonal sensitivity
* Ability to work a flexible, on-call roster
Benefits
You will be generously compensated with remuneration for both on-call availability, when required, and incident response. Due to the nature of our industry, all employees are required to complete a National Police Check and WWCC. If you have recently obtained these clearances, please indicate this in your application.