Support Coordinator Role Overview
Maxima Group is seeking an experienced and passionate Support Coordinator to join our team in Coburg. This is an exciting opportunity to make a difference in the lives of people living with disabilities.
The Support Coordinator will partner with customers and their families, and/or support networks to assist them in understanding, implementing and coordinating their NDIS Plan through a high-quality, person-centred service that optimises their plan and funding.
This role requires strong communication and interpersonal skills, as well as the ability to work independently and as part of a team. The ideal candidate will have experience in community services, disability or other health-related disciplines and possess relevant qualifications and certifications.
* Establish rapport and build strong working relationships with customers and support them to develop an understanding of their plan and plan options.
* Assist customers and (where applicable) their families, carers and nominees to understand their rights and build their confidence and abilities to make informed decisions.
* Assess the funding and services which are available for the customer.
* Work with the customer, and their support network, to obtain quotes and assessments to meet the elements in the plan and provide maximum value.
* Connect customers to a range of quality providers, community, mainstream and other services that provides dignified access and support.
* Work with the customer to create a schedule of services which support needs and goals.
* Collaborate with NDIS, mainstream, and existing or potential supports in family, carers and nominees to provide customers with options for linkages, referrals and supports for customers.
* Using a strength-based approach, work with customers to increase their skills and capacity.
* Regularly review and refine plans with customers and report outcomes to the NDIA through progress reports within the specified timeframes.
Requirements
* Understanding of the NDIS including an understanding of the rules for reasonable and necessary supports.
* Demonstrated ability to work in a person-centred environment to build capacity, choice and control.
* Ability to build and maintain rapport with a diverse range of customers and stakeholders, including people living with a disability, cultural diversity and language other than English, and be able to adjust ways of working to support best-practice inclusion and accessibility.
* Highly organised with the ability to juggle multiple demands.
* Experience in community networking and contributing to business development.
* Understanding of National Disability Insurance Scheme Act 2013, the National Standards of Disability and relevant state based legislation.
* Qualifications in community services, disability or other health related discipline is essential,
* National Criminal History Record Check (Police Clearance), NDIS Worker Screening Check, and Working with Children Check.
* Current driver's license and access to a car.
* Willingness to undertake ad hoc work outside or in addition to your normal hours and intrastate and/or overnight travel.
* Evidence of approved ATAGI COVID Vaccinations, or a valid exemption as required from the relevant government health authority.
What We Offer
* A supportive organisation with a reputation for leading by example.
* Access to full not for profit salary packaging.
* 17.5% annual leave loading.
* Personal Accident & Illness Insurance cover.
* Healthy lifestyle initiatives including discounts on health insurance and gym memberships.
* Continuous training and development.
* Long term career development opportunities.
* Volunteering leave.
* Employee Assistance Program.
About Us
Maxima Group is a national not-for-profit organisation with a diverse approach to supporting our communities. Starting as a group training organisation, we've grown over the last 35 years into a recruitment and development one-stop-shop for everyone in our communities.