This is a Tech Support Analyst role with UBS based in Sydney, NSW, AU UBS Role Seniority - mid level More about the Tech Support Analyst role at UBS Your role Are you an expert when it comes to Unix and SQL skills? Do you have good knowledge in automation tools like – Splunk, AppDynamics, Automation Anywhere or IPCentre? Do you have a track record of influencing senior IT stakeholders and business partners? Do you have proven ability to solve complex issues, covering both technical and business needs? We’re looking for a IT support analyst to: support the Service & Product Manager across several technical domains ensure workflows, processes, tooling and applications are of the highest quality standard contribute expertise to the management of existing and new IT products and services define workarounds for known errors and initiate process improvements maintain a knowledge database Job Type Full Time Job Reference 327581BR City Sydney Your team You’ll be working in the TS ASR WMPC team in Australia. We provide best in class IT services for Wealth Management business. As a Support Analyst, you’ll play an important role in providing availability and stability to the Wealth Management International (WMI) platform. Your expertise Ideally less than 5 years of hands-on experience with UNIX, ORACLE, Sybase, Postgress, Websphere/Tomcat Proficient with software tools, such as APPDYNAMICS, SPLUNK etc. Preferrable knowledge on Cloud Computing especially Microsoft Azure Prior experience in development or support of wealth management or other banking domain applications Ability to solve complex issues, good at problem statement analysis and solution design thinking Ability to engage with senior IT stakeholders and business partners Confident communicator that can explain technology to non-technical audiences Capable of understanding client needs and translating this into products and services About Us UBS is a leading and truly global wealth manager and the leading universal bank in Switzerland. We also provide diversified asset management solutions and focused investment banking capabilities. Headquartered in Zurich, Switzerland, UBS is present in more than 50 markets around the globe. We know that great work is never done alone. That’s why we place collaboration at the heart of everything we do. Because together, we’re more than ourselves. Want to find out more? Visit ubs.com/careers. Join us At UBS, we know that it's our people, with their diverse skills, experiences and backgrounds, who drive our ongoing success. We’re dedicated to our craft and passionate about putting our people first, with new challenges, a supportive team, opportunities to grow and flexible working options when possible. Our inclusive culture brings out the best in our employees, wherever they are on their career journey. And we use artificial intelligence (AI) to work smarter and more efficiently. We also recognize that great work is never done alone. That’s why collaboration is at the heart of everything we do. Because together, we’re more than ourselves. We’re committed to disability inclusion and if you need reasonable accommodation/adjustments throughout our recruitment process, you can always contact us. Disclaimer / Policy statements UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the UBS team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Supporting Service & Product Manager Contributing expertise Maintaining knowledge database Key Strengths ️ Unix SQL ⚙️ Automation tools ☁️ Cloud Computing Wealth Management ️ Communication Skills A Final Note: This is a role with UBS not with Hatch.