Contract until end of Jan Christmas and New Year public holidays off State Gov role
Customer Experience Officers – Contact Centre $38.02 / hr + Super | Morwell Location | Full Time
Contract until end of January | VPS2 Level
We're partnering with a major Victorian Government initiative to recruit multiple Customer Experience Officers to support high-volume inbound enquiries relating to Solar Victoria rebates. These positions require candidates who can confidently step into a busy contact centre environment and deliver exceptional service from day one.
This will be a quick turnaround recruitment process due to the firm start date of Tuesday 9th. We may begin contacting shortlisted candidates this afternoon for interviews, with final interviews occurring Monday morning at the latest .
About the Role
As a Customer Experience Officer, you will be the first point of contact for customers seeking guidance on Solar Victoria rebate programs. Your responsibilities will include :
* Handling inbound calls only
* Providing information on eligibility criteria
* Offering status updates on existing applications
* Clarifying the rebate process and guiding callers through next steps
* Recording call details accurately and following internal procedures
What We're Looking For
* Call centre experience (absolute must)
* Strong communication skills and a professional, friendly phone manner
* Ability to hit the ground running in a fast-paced environment
* High attention to detail
* Patience, empathy, and a commitment to high-quality customer service
* Availability for the full contract period through to the end of January
Role Details
* Classification : VPS2 level
* Hours : Monday–Friday, 9 : 00am – 5 : 00pm
* Public Holidays : Closed on Christmas and New Year public holidays; all other days are rostered
Apply now
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Casual Loading
Please note for all Australian based contract and temporary roles only, the pay rate is inclusive of mandatory 25% casual loading. This excludes permanent and fixed term roles.
Consultant
Reference number:
Profession: Administration & Office SupportCustomer Service
Company: Hudson
Date posted: 4th Dec, 2025
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