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Customer service manager rebel woden phillip

Port Fairy
Rebel
Customer Service Manager
Posted: 12 June
Offer description

Overview

Assistant Store Manager rebel

Sport is calling!

We are a passionate team looking for a robust leader to work with the management team to drive our success.

Our Assistant Store Managers are known internally as Customer Service Managers. They are leaders in guiding team members to attain excellence in customer service and sales. They have impeccable attention to detail and are motivated to ensure operational and service standards are consistently achieved.

Responsibilities

* Lead and guide team members to attain excellence in customer service and sales.
* Model exceptional customer service and coach a team to deliver the same.
* Ensure operational and service standards are consistently achieved with impeccable attention to detail.
* Manage visual merchandising to keep the store well presented, tidy and engaging for customers.
* Resolve complaints and queries in a skilled manner.
* Prioritize zero-harm and safety for customers and team.

Qualifications

* Experienced retail people leader who can set goals and targets with the team and manage their success on a regular basis.
* Strong understanding of visual merchandising of fashion/apparel and ability to work with the team to keep the store well presented, tidy and engaging for customers.

The Advantages

* Salary + Super + great bonus potential
* Rotating roster - every second weekend off
* Generous Parental Leave Policy, supporting both primary and secondary carers
* Great benefits via the Perks Program - corporate rates on travel, accommodation, health and fitness, financial services, insurances and entertainment
* Long-term career opportunities across Super Retail Group
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