The Organisation
MLAHMC Ltd is an Aboriginal housing management organisation in NSW, established in 2004. The team manage approximately 750 properties across the state, working to deliver secure and affordable housing to Aboriginal people and their communities.
The Vision
As an Aboriginal organisation, the team’s vision is for stronger and healthier families and communities through the provision of sustainable, quality housing and related services.
About the Role
We are seeking a motivated and detail-oriented Tenancy and Customer Service Officer to support the functions of the MLAHMC tenancy team in Dubbo. This role is integral to ensuring tenants receive high-quality service and that tenancy administration is managed effectively.
You’ll be responsible for supporting day-to-day tenancy administration and providing excellent customer service to tenants and colleagues. Training will be provided on our systems and housing processes, so a willingness to learn is key.
Key Responsibilities
- Prepare tenancy documentation and complete associated data entry tasks
- Manage incoming calls and provide timely triaging of tenancy-related enquiries
- Keep tenant information updated in Chintaro
- Prepare and send inspection notification letters
- Distribute rent and tenant statements
- Assist with maintaining tenant files, including NCAT (NSW Civil and Administrative Tribunal) documentation
- Support tenants in applying for Commonwealth Rent Assistance where applicable
- Provide general administrative and customer service support to the Tenancy Team Leader and wider team
About You
To succeed in this role, you will bring:
- Proven administration experience in an office environment
- Confidence using Microsoft Office (Word, Excel, Outlook)Experience using tenancy systems (Chintaro experience highly regarded, but training can be provided)
- Excellent written and verbal communication skills with a solid customer focus
- High attention to detail, organisational and time management skills
- Ability to work effectively both independently and as part of a team
- Someone keen to build their skills in administration and customer service
What The Team Offer
- Flexible working arrangements
- Salary packaging (meals and entertainment)
- Staff health and wellbeing program
- Employee assistance program
How to Apply
If you are enthusiastic about starting or growing your career in administration and tenancy, and want to be part of a supportive team, we’d love to hear from you.
📌 Tenancy and Customer Service Officer (Dubbo)
🏢 Bloom
📍 Dubbo