Venue manager 2IC role, driving service excellence and inspiring a high-performing team.
Lead daily operations in this upmarket venue.
The Venue
Some venues are ordinary, but a few become destinations.
This is one of those rare cases : a premium lifestyle venue in Gosford, Central Coast, supported by an experienced leadership team and a well-established operation known for stylish, guest-focused service.
Blending polished dining, high-impact events, and a buzzing entertainment program, this multifaceted venue is shaping up to be one of the region's standout destinations.
With a sophisticated design direction and a guest-first philosophy, it's built for locals, day-trippers, and destination diners alike.
The Role — Operational, Guest-First, Impactful
This 2IC role is central to the operation, ensuring the venue runs smoothly, standards remain high, and the team stays motivated and confident.
Key Responsibilities
Overseeing day-to-day operations across dining, events, and guest arrival
Supporting and partnering with the Venue Manager and senior leadership team
Leading, coaching, and mentoring a team of40+ staff,including supervisors and department leads
Ensuring premium-level guest experiences and consistently high service standards
Roving the floor with presence, professionalism, and a solutions-oriented mindset
Troubleshooting on-the-spot operational challenges with calm and authorityHelping embed new systems, SOPs, workflows, and service structures as the venue evolves
Collaborating with events and reservations teams during peak periods or key functions
Driving communication rhythms and operational expectations across all FOH departments
Assisting with recruitment, onboarding, training, and cultural development of the team
Working cross-departmentally with the kitchen, entertainment, marketing, and events teams
Supporting the venue's operational consistency and guest engagement standards
About You — Polished, People-Led, Operationally Sharp
You're someone who understands the heartbeat of a venue — not just the systems, but the people who bring them to life.
You're likely:
A confident leader with experience inhigh-volume or multi-departmental venues
Someone who thrives in premium lifestyle spaces with strong guest expectations
A communicator who leads from the floor while keeping calm under pressure
Organised, polished, and naturally confident in front-facing interactions
Skilled at motivating teams, shaping culture, and setting clear expectations
Comfortable with tech-forward hospitality systems (SevenRooms, micros, or similar)
Flexible to support weekend or evening events when required
A leader who understands hospitality's balance of service, style, and structure
The Offer — Growth, Stability, Visibility
Up to $110K+S for the right candidate
A long-term leadership role with genuine operational influence
Work closely with an experienced and supportive leadership team
Step into a venue combining dining, events, and entertainment within one cohesive operation
A culture that blends style, hospitality, creativity, and memorable experiences
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