4 days ago Be among the first 25 applicantsDirect message the job poster from ITSM CorporationInformation Technology Services Management Corp Pty Ltd (ITSM Corp) is a premier provider of strategic IT services designed specifically for large-enterprise and mid-tier organizations. Our solution-based services are founded on mature internal competencies in technology provisioning, service excellence, managed services, IT infrastructure & network solutions, application development, and project management. ITSM differentiates itself in the marketplace through the quality of our people, business value, and passion for our customer’s success. We treat your systems like our own and we work collaboratively with you as part of your team.ITSM Corp. operates offices in Australia, New Zealand, Singapore, and the Philippines.We are looking for an Field Technology Engineerto join our Australia Team!Primary responsibilities:End-user facing expertise in providing support for hardware and software issues within end-user computer systems (MAC 70% and PC 30%) to include desktops, laptops, printers, and mobile appsAdvanced knowledge and training in configuration, installation, and troubleshooting desktops (MAC and PC), laptops, printers, and mobile applicationsResponds to end-user product-related questions for all supported hardware, software, and applicationsUnderstands and maintains/outperforms service levels establishedAnalyzes problems to identify the problem area(s) and provide corrective action, recommending solutions to the client application and account related issuesUnderstands working on ServiceNow ticketing tool2+ years in a customer-facing deskside support/end-user computing roleBachelor’s Degree in Management Information Systems or Information Technology or equivalent experienceExcellent communication skills, positive attitude, and be engaging with end-usersFlexible and able to work various shifts to include weekends if needed (not expected)Experience with MAC, Microsoft OS, and Microsoft Office applicationsExperience with problem-solving in a support-oriented environmentSoft skills and troubleshooting skillsTeam player, good communicator, self-directed work style, and ability to multi-taskThe ability to multi-task and handle ever-changing prioritiesAdditional Knowledge & Skills (non-mandatory):Maintain all necessary certifications to perform required responsibilities in support of specific computer networks, hardware, software, and applications being supportedA+ and Network+ Preferred at minimumBasic knowledge of networking, Airwatch, SCCM, and Cisco routers and switchesWillingness to learn new skills and work outside of your comfort zone with the end-user communityAbility to manage individual tasks that may require cross-departmental communication and collaborationOnly applicants based in Australia preferably in Sydney, Melbourne, Perth, Adelaide, Queensland, Brisbane, Sunshine Coast, Gold Coast, Rockhampton, and Canberra with valid active working visas and students with qualified visa are encouraged to apply.Seniority levelSeniority levelEntry levelEmployment typeEmployment typeOtherJob functionJob functionEngineering and Information TechnologyReferrals increase your chances of interviewing at ITSM Corporation by 2xSign in to set job alerts for “Technology Engineer” roles.Melbourne, Victoria, Australia 18 hours agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 1 week agoHead Of System Engineering, Australia and New Zealand (ANZ)Melbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 1 month agoMelbourne, Victoria, Australia 1 month agoMelbourne, Victoria, Australia 1 week agoGraduate Software Engineer - 2025 Graduate ProgramMelbourne, Victoria, Australia 3 weeks agoMelbourne, Victoria, Australia 4 weeks agoMelbourne, Victoria, Australia A$95,000.00-A$135,000.00 1 week agoFreelance GenAI Developer - Prompt Engineering & Data WorkflowsMelbourne, Victoria, Australia 18 hours agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 4 days agoMelbourne, Victoria, Australia A$160,000.00-A$185,000.00 2 weeks agoHawthorn, Victoria, Australia 1 month agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 3 weeks agoMelbourne, Victoria, Australia A$123,740.00-A$148,489.00 1 week agoExpression of Interest - Software Engineer/DeveloperMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 4 days agoMelbourne, Victoria, Australia A$140.00-A$150.00 4 weeks agoMelbourne, Victoria, Australia 1 hour agoMelbourne, Victoria, Australia 4 days agoMelbourne, Victoria, Australia 1 week agoNotting Hill, Victoria, Australia A$96,000.00-A$116,000.00 1 week agoSolutions Design Engineer, Operations EngineeringMelbourne, Victoria, Australia 2 weeks agoWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr