Service Technician
Location: Unit 3 130 Frederick Street, Welland, Adelaide SA 5007, Australia
Date posted:
About You
We are seeking a Service Technician based in Adelaide, South Australia. In this role, you will work closely with other Installers, Electricians, Adjusters, Trade Assistants, Field Engineers, and Construction Coordinators.
* Permanent role
* Adelaide portfolio
* Reports to the Service Manager
Key Responsibilities
* Performs Service and Maintenance work in accordance with relevant job procedures, technical articles, and operations manuals.
* Stand by and provide after-call-back coverage as needed.
* Identify process improvement opportunities and help facilitate continuous improvement to meet customer satisfaction.
* Electrical and Mechanical training to apprentices and subcontractors.
* Attend lift and escalator breakdowns and perform repairs and control modifications on lifts and escalators, including re-roping, hoisting, and rigging.
* Perform upgrades and repair work in accordance with all relevant codes, including SAA Lift Code AS1735, and in accordance with the relevant award and/or enterprise bargaining agreement.
* Liaise with customers and submit leads using Otis-provided applications.
Key Working Relationships
* Works closely with the Field Engineers, Service Mechanics, and Branch and Operations Managers.
* Liaises with functional management at other Otis entities and headquarters.
* Represents the company's relationships with major customers, suppliers, and the public.
* Sales Team: Sales Account Representatives, Managers, and Coordinators (where relevant).
* External stakeholders include customers, building owners, managers, independent and government agencies, unions, consultants, and suppliers.
Qualifications & Skills
* Have an Electrical license or a Cert III in Electrotechnology.
* Hold a valid driver's license.
* Minimum five years' experience within the lift industry.
* Extensive electrical and mechanical knowledge across large equipment and the ability to perform knowledge transfer through training.
* Demonstrated fault‑finding and problem‑solving skills.
* Good English language skills, both verbal and written.
* Intermediate knowledge and experience using technology including mobile communications, applications, and other computer‑based systems (Word, Excel, Email, Internet).
* A committed professional, with safety as priority.
* Attention to detail, results‑driven, curious, adaptable, able to work well alone or in a team.
Benefits
* Long‑term employment contract with a world market leader.
* Weekly 36 hours with competitive remuneration in accordance with local EBA.
* Intensive training in technology, processes, and soft skills; opportunity to exchange ideas with experienced colleagues.
* Modern and high‑quality work clothes, your own tools, an iPhone and a tool of trade (depending on coverage area).
Equal Opportunity Employer
Otis is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at .
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