**About Hilton Melbourne Little Queen Street**
The new Hilton Melbourne Little Queen Street is an absolute showstopper. The hotel is built on the historically-significant Equity Chambers site and features 244 stylish guest rooms, including 10 spacious suites, a restaurant and bar, fully equipped gym and five meeting & event spaces.
**About the role**
As a Guest Service Agent, you will have a visible passion for hospitality and delivering exceptional customer service. You will be part of the Front Office Team which is the main connection between the Guest, the hotel, and other hotel departments. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:
- Welcome and fulfil the check-in process for Guests and group arrivals
- Complete the check-out process for departing guests using the hotel systems
- Manage, effectively and efficiently, Guest requests, inquiries, and complaints
- Maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
- Maximize sales revenues through up-selling and marketing programs
- Perform general incoming communication duties, including taking reservations via telephone and electronic registration systems
**Skills/experience required**
- Calm, efficient, and organised with great attention to detail
- Excellent personal presentation and communication skills
- A passion for delivering exceptional levels of Guest service
- Ability to multi-task and maintaining a positive attitude
- Computer literate and able to navigate through Hilton systems
- A Full Victorian Drivers License is advantageous!
- **All applicants must have current valid working rights as sponsorship is not available**
**What will it be like to work for Hilton?**
At Hilton we know that our Team Members are the reason behind our success so in turn we are committed to ensuring that Hilton is a workplace where you can Thrive and make time for what matters most. Over the past three years we have held our top spot as the #1 hospitality company in Australia as listed by the Great Places to Work institute and in 2019 Hilton ranked #3 across all industries. You can also look forward to receiving:
- Access to Go Hilton, our Team Member Travel Program
- Higher penalty rates on weekends then the industry average
- Extensive leadership and career development opportunities
**Job Types**: Part-time, Casual
**Salary**: $28.08 - $39.31 per hour
**Benefits**:
- Employee discount
- Employee mentoring program
- Referral program
Schedule:
- Day shift
- Evening shift
- Rotating roster
- Shift work
- Weekend availability
Supplemental Pay:
- Penalty rates
Work Authorisation:
- Australia (required)