Job Description
Mercure Melbourne Doncaster is seeking a proactive and detail-oriented Conference & Events Sales Coordinator to join our dynamic Conference & Events team. This role is integral to delivering seamless, high-quality conference and event experiences—from initial enquiry through to on-site execution and post-event follow-up.
About The Role
Reporting to the Director of Sales & Marketing, you will be responsible for coordinating secured conference business, ensuring exceptional client service and operational excellence across all events.
Key Responsibilities
Assist with the preparation, follow-up, and coordination of conference and event proposals, quotations, and event ordersManage end-to-end conference and event coordination from confirmation through to post-event follow-upMaintain and update the conference database and key client contactsCoordinate site inspections, familiarisations, and client hostingCreate professional conference collateral including menus, signage, and conference kitsLiaise closely with internal departments including Front Office, Housekeeping, Finance, Talent & Culture, Maintenance, and Food & Beverage to ensure smooth event deliveryAttend and actively participate in Banquet Event Order (BEO) meetings and relevant sales meetingsSupport banquet and food & beverage operations during events as requiredEnsure conference areas meet high standards of presentation, cleanliness, and maintenance