Event Cinemas Toowoomba - Weekend Duty Manager
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Looking for an experienced manager for Friday, Saturday and Sunday management shifts.
Position Overview:
Become a part of the Event Cinemas Toowoomba team at our two locations - The Strand & Grand Central.
About the role
- Oversee daily operations, uphold operational standards, and pursue best practice.
- Contribute to cultivating a motivated team culture with emphasis on engagement, performance development and retaining top talent.
- Track and achieve budgeted sales and other key performance indicators while managing expenses.
- Actively work across all aspects of the business as part of the wider team (Candybar, Floor Ushering & Duty Management).
- Proactively grow and maintain strong networks with all stakeholders including customers, team members, contractors, landlords & the broader EVT network.
Position Overview (additional responsibilities):
- Supervises the work of employees at levels 1, 2, 3 and 4.
- Assists with training levels 1, 2, 3 and 4.
- Responsible on a shift-by-shift basis for the projection area including monitoring on-screen presentation and addressing issues using appropriate technical support.
- Responsible on a shift-by-shift basis for the operation of the cinema location, including adherence to all operating procedures and company policies & procedures.
- Maintain a consistently elevated level of customer service across all departments, ensuring an exceptional experience for patrons.
- Maintain awareness of WHS procedures, undertaking safe work practices and reporting incidents per policy.
- Support business revenue streams in all cinema departments.
- Understand and apply quality control techniques across all cinema location departments, including food preparation to ensure hygiene and recipe adherence.
- May be operationally responsible for food preparation departments.
- Administer cinema location tasks as required, with understanding of reporting processes and ability to complete administrative tasks; monitor location-specific email communications on a shift-by-shift basis.
- Demonstrate stock control understanding, may undertake stock ordering and manage receiving processes.
- Maintain knowledge of campaigns and events in each department and manage preparation within set time limits.
- Uphold staff productivity during shifts and address training concerns with the Location Trainer/Assistant Manager or General Manager; may conduct training of levels 1–4.
- Exercise discretion within scope, work with limited supervision.
Vision, Purpose and Values
Our Vision is to be leaders in creating experiences and properties that escape the ordinary. Our Purpose is to make the day better for ourselves, each other, our group, our customers, and communities. We live our values of empowerment, possibilities and community to achieve our goals.
Our Goals
- Growing revenue above market
- Business transformation
Our Values
- Empowerment: We make it happen
- Possibilities: We evolve and innovate
- Community: We make the connection
Cinema Worker Level 5 Key Accountabilities
In addition to Level 1–4 accountabilities, Level 5 includes:
- Operational responsibility for a cinema complex, including customer service standards, administration, safety, reporting, and payroll considerations.
- Stock control, cash handling, rostering support, and adapting to campaigns, events, and new technology.
- Leadership and team management, including training, campaign execution, and performance coaching.
- Compliance with WHS, food hygiene, and safety protocols; maintain required certificates (e.g., Senior First Aid, RSA where applicable).
- Technical responsibilities such as AV setup, content ingestion, and equipment operation as trained.
- Overall Leadership and Team Management
- Recognise strengths and development needs of team members and escalate concerns to supervisors as needed.
- Oversee training and supervision of Levels 1–4.
- Communicate campaigns and events effectively to cinema teams.
- Revenue and Financial Responsibility for Cinema
- Cash control, stock/revenue management, payroll considerations, and reporting for HQ.
- Customer Service
- Address customer feedback and maintain elevated service levels across departments.
- Sales & Promotional Opportunities
- Understand campaign briefs, manage promotional activities, and ensure displays meet standards.
Skills & Experience
- Current Cinema Worker Level 4 with supervisory experience
- Retail, Food and Beverage, Cash Handling experience
- First Aid Certificate
- RSA
Behavioural Capabilities
- Customer Focused: Deliver excellence in customer satisfaction.
- Team Oriented: Foster collaboration and teamwork.
- Interpersonal and coaching abilities to lead and develop the team.
- Communication: Explicit and effective communication with team, customers, contractors and guests.
- Decision Making, Flexibility, Work Standards, Personal Presentation, Safety Awareness.
Note: This description retains the core responsibilities and requirements as provided. It excludes non-essential boilerplate and unrelated listings.
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📌 Event Cinemas Toowoomba - Weekend Duty Manager
🏢 Event Cinemas Toowoomba
📍 Toowoomba Regional