Job Title:Technical Support Specialist (On-Site - Robina, Gold Coast)Job DescriptionThe End User Support team is a 100% on-site role who provides desk-side support to the local Concentrix site in Robina, as well as remote assistance across ANZ with their information technology and telephony infrastructure.The role involves the setup, configuration and support of local site infrastructure including machine software and hardware, telephony (VoIP), printers and networks.Due to the nature of the customers we support, the successful candidate must be an Australian citizen or permanent resident.Looking to grow your IT career in a hands-on, fast-paced environment? Our End User Support team is seeking an IT Support Specialist to provide on-site technical assistance in our Robina office while also supporting teams across ANZ remotely.In order to cover our client support requirements, the working hours for this role are between 10am and 6pm AEST.This role is perfect for someone eager to expand their technical expertise, and enhance stakeholder experience. You'll be the go-to person for troubleshooting, setup, and maintenance of hardware, software, networks, telephony, and local IT infrastructure.Due to the nature of our clients, candidates must be an Australian citizen or permanent resident.What You'll Be Doing:Desktop & User Support- Install, configure, and troubleshootWindows & Mac devices, manage accounts, and track IT assets.Network & Connectivity- Assist withLAN/WAN troubleshooting, patching, and basic network admin tasks.Telephony & VoIP- Support localVoIP infrastructure, diagnose issues, and coordinate handset replacements.Server & Security- Perform basicserver troubleshooting, ensurepatching and security compliance.Printers & IT Equipment- Providefirst-level printer support, maintain video conferencing and smart board systems.Process & Compliance- FollowIT security guidelines, PCI/COPC standards, and contribute to documentation & knowledge sharing.What You Bring:1+ years of IT experience, with at least2 years in an IT company in a similar remote or on-site support positionStrong skills inWindows & Mac support, troubleshooting, and hardware/software setupUnderstanding ofnetworking (WAN/LAN), VoIP, and Active DirectoryAbility todiagnose & resolveIT issues independentlyExperience working withO365, Microsoft Office, network printers, and enterprise applicationsGreat communication skills and acustomer-firstmindsetBonus Points If You Have:Experience withCisco networking, Linux, or Uninterruptible Power Supply (UPS) systemsWhy Join Us?At Concentrix, you'll be part of a collaborative, supportive IT team in a dynamic work environment. This is your opportunity to work hands-on with technology, take ownership of solutions, and grow your expertise while supporting a high-energy workplace.Apply today and take the next step in your IT career!Location:AUS Gold Coast - Robina Town Centre Dr Lvl2Language Requirements:Time Type:Full timeIf you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents