Australia’s leading residential lighting and electrical retailer and trade supplier Full Time permanent role at our Support Centre located in Nunawading Great company culture and benefits with flexible working arrangements BENEFITS To reward you for your efforts, we offer a competitive salary package, paid birthday leave and well-being days, generous product discounts, and the opportunity to purchase shares through the Beacon Lighting share scheme. Based at our beautiful, purpose-built offices in Nunawading, this role offers the security and convenience of on-site parking, as well the availability of flexible working arrangements. This is a fantastic opportunity to work within an ASX listed company that has been constantly evolving and going from strength to strength for over 50 years. THE ROLE We currently have an exciting opportunity for a new Systems Analyst to join our IT team at the Nunawading office, reporting to the Infrastructure Lead. This role will contribute to the success of our IT operations by ensuring the seamless functionality, security, and enhancement of our systems and infrastructure. Key responsibilities of the role include: Maintain and monitor the technical aspects of the core IT infrastructure, MS Windows systems and networks within the company to ensure stable and secure operation Develop and support IT infrastructure requirements of the organisation and implement infrastructure solutions that meet IT strategic objectives Assist the Infrastructure lead with designing, managing, and rolling out strategic plans for Infrastructure setup to meet existing and future needs and contribute to business development Manage security and disaster recovery in relation to IT infrastructure including the documentation, communication, and implementation of related processes Perform operational tasks to ensure all servers and security systems are consistently updated and fully patched to safeguard against cyber threats. Administer and maintain the company’s IT infrastructure components including Cloud services, VMware Clusters, M365, AD Services, Citrix, MS Exchange, and other core platforms Manage and support the company’s network infrastructure, including NBN, VPN solutions, and Wireless security Implement and maintain stores’ broadband services and network devices Providing escalated 2nd level technical support, troubleshooting and fault rectification of issues relating to Infrastructure & Web services Documenting detailed system configuration Contribute to the development and execution of Disaster Recovery plan, ensuring the resilience and continuity of all core systems within the group Providing after-hours IT support and maintenance to the business when required Travelling to Derrimut and/or commercial offices when required ABOUT YOU Previous experience in a similar role, working with third-party service providers Intermediate knowledge of IT Infrastructure, including VMware Management, Active Directory, MS Exchange, Citrix, and basic Networking topologies Experience in supporting critical infrastructure inthe data centre environment and configuring and maintaining Microsoft technologies, including Microsoft Server Clusters, M365, integration and working knowledge of Microsoft products Installation and maintenance of system software tools, operating systems, patching, and application deployment, data protection and specialised utilities Basic understanding of IT Security, Data protection and Cloud-based environment Strong communication skills, with the ability to translate complex technology topics A strong focus on customer service and maintaining a high level of customer satisfaction Pragmatic, result-oriented and hands-on attitude ABOUT BEACON LIGHTING Our story began in Melbourne in 1967 with a single store and the drive to brighten up people's lives. Since then, we’ve grown to become Australia’s leading residential lighting retailer and trade supplier, with over 120 stores nationwide and a team of over 1,100 people in Australia and beyond. Our customers are at the heart of everything we do. And it’s their wellbeing that drives us to develop stylish, innovative and energy-efficient products that help them live brighter, live lighter, live cooler, live warmer, live well, live smarter and to simply, live life. HOW TO APPLY If this sounds like you, we’d love to hear from you. Click on ‘Apply Now’ and follow the prompts to complete your application. Please Note A criminal history check may be conducted as part of the application process for roles at Beacon Lighting Group. LI-Hybrid