Customer Acquisition & Solutions Officer
Location: Flemington
Brand: Education & Training
Date Posted: 2 Oct 2025
Salary: $32.66 + super + salary packaging (genU Training Enterprise Agreement – General Staff 2.3)
Employment status: 12 month contract, full time
Hours: 10am-6pm (11am-7pm during daylight savings) AEST / 8am-4pm AWST
Job number: 2386
genU Training is looking for a motivated Customer Acquisition & Solutions Officer to join our national team. In this fast-paced, results-driven role, you’ll be the first point of contact for prospective learners - providing guidance on courses and career pathways, managing enquiries, and supporting them through application and enrolment. You’ll play a key role in driving our national growth while delivering exceptional customer service and outcomes for learners.
genU Training is a leading Registered Training Organisation delivering job-ready, nationally recognised qualifications and short courses. We focus on real outcomes for learners, helping them gain skills, confidence, and a pathway into work or further study.
Key Responsibilities
- Engage with phone enquiries and guide them into applications
- Nurture prospective learners through the recruitment pipeline
- Support applicants from first contact through to enrolment
- Maintain accurate records in Salesforce CRM and VETtrak
- Stay up-to-date with products and industry knowledge to enhance learner engagement
Requirements
- Experience delivering high-level customer service in a quick-paced, phone-based environment
- Excellent verbal and written communication skills
- Strong time management and organisational skills, with the ability to work under pressure
- Self-motivated, detail-oriented, and committed to continuous development
- Ability to work independently while also contributing to team success
- Call centre or education experience
- Salesforce knowledge
What We Offer
- Hybrid flexibility – 1 day WFH
- Salary packaging - up to $15,900 tax-free plus meal/entertainment benefits
- Purchased leave options - the ability to buy additional annual leave to support work-life balance and flexibility.
- Discounts - savings at 450+ retailers including Coles, Woolworths & JB Hi-Fi
- University Study Discount - Enjoy a 25% fee reduction for undergraduate and postgraduate courses at Torrens University.
- Wellbeing support - 24/7 access to a holistic employee assistance program
- 15 days personal leave – 5 extra days to National Employment Standards*
We are committed to ensuring an accessible recruitment experience. If you need any adjustments or have specific accessibility requirements at any stage of the process, please contact our team at
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