Description
We are looking for a talented Service Advisor to join our Adelaide branch. This role could suit a diesel mechanic wanting to come off the tools and expand their career or someone who has worked with automotive and/or mining clients in a site planning role. A passion and understanding for all things mechanical is essential.
This role currently operates to cover the workshop opening hours of 6am -6pm, there are two shifts for the service advisors 7.30am-3.30pm and 9.30am -5.30pm Monday to Friday.
In this role, you will make an impact in the following ways:
* Serve as the primary customer contact, both in person and via phone, ensuring exceptional service delivery across all assigned sectors.
* Accurately analyze customer needs, create and manage work orders, generate service quotes, and schedule repair and maintenance jobs.
* Collaborate with the Service Supervisor or Team Lead to coordinate job assignments, timelines, and repair planning.
* Resolve warranty inquiries, explain service outcomes, and communicate job status updates with transparency and professionalism.
* Track and analyze workshop metrics such as labor productivity and customer satisfaction to support continuous improvement.
* Champion Cummins values through building long-term relationships, managing conflicts constructively, and instilling trust and accountability.
Responsibilities
To be successful in this role you will need the following:
* A vocational diploma, trade certification, or equivalent customer service/technical experience in service coordination or a similar field.
* Demonstrated financial acumen and the ability to interpret service costs, warranty claims, and billing-related inquiries.
* Exceptional interpersonal skills with an emphasis on communication, problem-solving, and customer satisfaction.
* Familiarity with diagnostic and electronic service tools, and a working knowledge of mechanical/technical processes (preferred).
* Strong attention to detail and experience managing complex workflows and documentation requirements.
* Proven ability to thrive in high-pressure environments, particularly across the Mining, Marine, On-Highway, or Power Generation sectors.
* Experience in regional or remote customer service roles highly regarded; a residential role with generous remuneration.
Qualifications
Customer focus - Building strong customer relationships and delivering customer-centric solutions.
Directs work - Providing direction, delegating, and removing obstacles to get work done.
Manages complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
Manages conflict - Handling conflict situations effectively, with a minimum of noise.