Dispute Resolution Specialist
At a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. This enables us to hire the best people to further our commitment to caring and securing the future for our customers.
We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility.
About The Role
* Process complex and litigated claims nationally, whilst managing the performance of external legal providers.
* Ensure that claims are settled in an economic manner and strive to manage professional partnerships to ensure timely and cost-effective decisions are made.
* Maximise recovery income and manage down settlement amounts by negotiating with Recovery Agents and Solicitors representing third parties.
* Evaluate claims to determine if they are viable to defend, issue proceedings on, and subsequently engage external legal counsel.
* Handle complex or difficult demands through the application of experience and advanced negotiation skills.
* Maintain records and activity trackers of litigated matters in accordance with protocol and regulatory obligations.
About You
* Tertiary qualifications in a relevant discipline and/or industry accreditations.
* Significant experience managing complex claims, ideally within the insurance, litigation, or financial services industry.
* Ability to interpret and analyse complex information, extract meaningful insights, and evaluate options for commercial decision-making.
* Ability to recognise, avert, manage, and escalate conflicts to enable effective and timely resolution in accordance with organisational processes.
* Ability to make independent as well as collaborative decisions during expected or unexpected situations and then take responsibility for the consequences of decisions taken.
* Demonstrated ability to partner and collaborate effectively with senior stakeholders to establish strong professional relationships and influence outcomes.
* Demonstrated evidence of technical proficiency with systems, software, databases, reporting, and communication tools.
* Excellent verbal and written communication skills, including high-level negotiation capability to support engaging with audiences at all levels with clarity, impact, and influence.
* A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape.
Benefits And Perks
* Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes.
* Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance.
* Career Development: Access mentoring, development and global mobility opportunities for growth and success.
* Financial and Well-being Perks: Enjoy discounts on retail, tech, and travel, plus financial wellness initiatives.