Job Description (Posting)
No. of Positions: 1
TwrLead-VmwarevSphere & vCenter, VMwarevSAN
About HCLTech
HCLTech is a global technology company, spread across 60 countries, delivering industry‑leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We are powered by our people – a global, diverse, multi‑generational talent representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem‑solving. Our purpose is to bring together the best of technology and our people to supercharge progress for everyone, everywhere – our clients, partners, their stakeholders, communities, and the planet. As a company, we are deeply focused on accelerating our ESG agenda. We are also creating technology‑enabled sustainable solutions with and for our clients and partners. We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible, inclusive and beneficial to all our stakeholders in the long term. We have committed to achieving net zero by 2040.
To learn more about how we can supercharge progress for you, visit
Job Summary
The Tower Lead for Support & Operations plays a critical role in ensuring the seamless delivery of services and resolution of escalations within the VMware ecosystem. This position is vital for maintaining operational excellence, driving customer satisfaction, and implementing strategic initiatives that align with organizational goals.
Key Responsibilities
- Generate Tower‑Level Revenue by Leveraging VMware vSphere and vCenter capabilities to optimize resource allocation and service delivery.
- Ensure timely closure of all responsibilities, tasks, and escalations by implementing effective management practices in alignment with SLA norms.
- Oversee operational hygiene by validating reports and ensuring compliance with Statement of Work (SOW) requirements, utilizing VMware vSAN and Aria monitoring tools.
- Foster positive customer satisfaction by developing and implementing new frameworks and initiatives that enhance service quality and responsiveness.
- Drive the Profit Improvement Plan (PIP) by identifying automation opportunities and promoting self‑driven initiatives within the support operations.
Skill Requirements
- Proficient in VMware vSphere and vCenter for virtual infrastructure management.
- In‑depth knowledge of VMware vSAN for storage solutions and optimization.
- Familiarity with VMware Site Recovery Manager (SRM) for disaster recovery planning.
- Experience using Aria monitoring tools for performance monitoring and reporting.
- Solid understanding of Software‑Defined Data Center (SDDC) concepts and implementations.
Certification
- VMware Certified Skilled (VCP) – recommended but not mandatory.
- ITIL Foundation – optional but valuable for operational excellence.
Employee Group
Business Line FT
City
Melbourne
Entity
INFRA
Auto req ID
BR
Expected Date of Closure
03-Nov-2025
Skill (Primary)
Data Center-DC Converged-DC Virtualization (x64)
Skill Level 3 (Secondary Skill 1)
Data Center-SDDC-VMware
Skill Level 3 (Secondary Skill 2)
Data Center-SDDC-VMware
Skill Level 3 (Secondary Skill 3)
Data Center-SDDC-VMware
Skill Level 3 (Secondary Skill 4)
Data Center-SDDC-VMware
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