We're looking for a skilled Technology Support Specialist to join our team.
This role involves providing top-notch support to our customers, ensuring their technology needs are met efficiently and effectively.
The Opportunity
You'll be working closely with our customers to understand their technology requirements and provide tailored solutions to address their needs.
This professional will demonstrate expertise in multiple software and hardware technologies, prioritizing tasks in a fast-paced environment.
Your Key Responsibilities
* Deploying and configuring hardware and software for end users, including installation and testing of complex firm hardware.
* Provisioning and deprovisioning processing, including setting up hardware/software for new hires, and receiving hardware from separating employees.
* Repairing end user hardware and reinstalling software as necessary to resolve end user incidents.
* Resolving incidents associated with firm-standard end user software and hardware, including mobile/hand-held technologies. Identifying sources and trends of technical problems to prevent future occurrences.
* Providing after-hours service for escalated issues and tasks from the Service Desk or supervisor under minimal supervision.
* Performing asset management activities (procurement, receipt, inventory, tracking, distribution, etc.) as assigned and in accordance with firm policy and EY Technology process.
* Assisting with off-site technology support for firm-sponsored functions/meetings.
* Assisting with IT tasks related to office moves, buildouts and relocations.
* Working effectively as 'remote hands' for other EY Technology functions, such as Telecommunications and Hosting.
* Maintaining a thorough understanding of EY Technology's organization and service offerings to address end user technology needs and incidents.
* Understanding the Firm's business and organization sufficiently to anticipate and resolve end-user technology issues affecting productivity.