Why Join Us?
* Great salary : $80,028 - $86,614 + super (negotiable)
* Transitional housing (subject to availability)
* Health perks : Private health discounts, gym memberships
* Flexible work options to suit your lifestyle
* Career development : Ongoing training and clear progression
* Salary packaging & co-matching super
* Supportive team culture in a close-knit, impactful organisation
Your New Role
We're seeking an IT Service Delivery Officer to keep our digital systems running smoothly and support a broad range of users across the City of Kalgoorlie-Boulder. You'll deliver first- and second-level support, manage assets, and contribute to tech upgrades and system improvements.
Key responsibilities include:
* Handling ICT service requests and incidents
* Managing service performance to meet SLAs
* Supporting tech upgrades and deployments
* Maintaining IT asset records and documentation
* Ensuring compliance with ICT security policies
* Providing end-user training and troubleshooting support
What You'll Bring
* Tertiary IT qualification or 2+ years in IT support/delivery
* Skills in Microsoft 365, Azure AD, Teams, SharePoint, Intune
* Knowledge of networking, desktop/mobile environments
* Familiarity with ITSM tools and frameworks (e.g., ServiceNow, ITIL)
* Strong communication and problem-solving abilities
* A collaborative, user-first mindset
Must-have:
WA 'C' Class Driver's Licence
Satisfactory National Police Clearance
Ready to join a vibrant team making a real community impact?
Click "Apply Now" to start your next career chapter with the City of Kalgoorlie-Boulder.