Are you ready to embark on a rewarding career as a Sales Agent? At Turkish Airlines, known for its exceptional hospitality, we are seeking bright and enthusiastic individuals to join our welcoming team. As a Sales Agent, you will play a crucial role in providing outstanding passenger services, creating memorable experiences, and ensuring seamless operations at our Sales Office. If you thrive in a fast‐paced environment, enjoy interacting with passengers, and are known for your go-getter attitude, this is the perfect opportunity for you. Join us and become a valued member of our team as we strive to deliver exceptional service and elevate the travel experience for our passengers!
Job Description
* With a warm and friendly demeanor, you will handle Reservation/Booking, Ticket Sales, Information, and Passenger Operations (Check-in, Manifest preparation) services.
* Your responsibilities will include calculating fares, arranging routes based on passenger requests, providing schedule and fare information, and ensuring seamless coordination throughout the passenger journey. You'll handle reservation/booking requests with efficiency and issue tickets for both domestic and international flights. Additionally, you'll handle processes such as Endorsement, Rerouting, and the return of tickets.
* To support effective management, you'll report and register operational income, cost, financing, and financial statistical information in relevant IT systems like SAP, ERP, and DOP.
Desired Skills & Experience
* Bachelor's degree or at least high school graduation.
* Permanent residence permit in the respective country (the company does not provide or assist with work permits).
* Minimum of 1 year experience in civil aviation or tourism.
* The ability to thrive in high-pressure situations.
* Excellent command of English.
* Ability to work flexible when needed.
* A team player who can also work independently when needed.
* Ability to multitask effectively and handle multiple tasks simultaneously.
* Good knowledge and experience with a major Computer Reservations System (Troya or Quickres experience is a plus).
* Strong oral and written communication skills.
* Demonstrated a sense of responsibility and the ability to make accurate and effective decisions.
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