Fleet Administration and On-Road Support
As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients on the road.
Key Responsibilities:
* Roadside Assistance: Respond promptly to customer inquiries and breakdowns via phone, providing timely and efficient solutions to ensure minimal disruption to their journey.
* Fleet Management: Maintain accurate vehicle records, schedule regular maintenance, and ensure our fleet remains in top condition at all times.
* Parts Ordering: Collaborate with branches, repairers, and suppliers to coordinate repairs and order necessary parts in a timely manner.
* Administrative Support: Assist the Account Department with purchase orders, invoices, and other administrative tasks as assigned.
Requirements:
* Proven background in customer service with excellent communication skills and a strong focus on problem-solving.
* Effective negotiation skills and the ability to quickly resolve issues in a professional and courteous manner.
* Office and administration experience is highly regarded.
* Proficiency in MS Office and strong computer literacy.
* Exceptional written and verbal communication skills, with the ability to develop and maintain effective relationships with customers, branches, and suppliers.
* Mechanical knowledge is an advantage, but not essential.
* The ability to work a rotating weekend roster, ensuring 24/7 coverage for our customers.
What We Offer:
* A competitive hourly rate between $30-$35 per hour.
* The opportunity to develop and grow within a supportive environment, with a passion for delivering top-notch customer service.
About Us:
Cruisin' Motorhomes is an Australian-owned and operated business, proudly serving international and domestic travelers for over 20 years. With branches in Hobart, Melbourne, Sydney, Brisbane, Perth, and Cairns, we strive to provide exceptional experiences and lifelong memories for our customers.