Are you ready to kickstart a rewarding career where you can truly make a difference? Gallagher is offering an exciting opportunity for entry-level roles, perfect for empathetic and motivated individuals looking to start a meaningful career.
As a Trainee Case Manager, you'll receive comprehensive training and support to manage personal injury claims, assist injured workers in their recovery, and collaborate with various stakeholders, all while developing valuable skills.
With a friendly team culture and flexible working options like hybrid work, a nine-day fortnight, or monthly RDOs, Gallagher provides a supportive environment to grow and make a real impact.
Responsibilities
* Manage a portfolio of person injury claims, acting at the first point of contact for injured workers, employers, medical practitioners, legal specialists and rehabilitation consultants;
* Undertaking a variety of determinations for weekly benefits, medical expenses etc, required for their recovery;
* Providing education to injured workers and employers, in order to support them in all aspects of the claims process;
* Participating in broader business projects and initiatives, contributing to our ongoing continuous aim for providing the best service to our clients;
* Maintaining claim files, data entry and other compliance measures.
Qualifications
* No prior case management experience required—transferable skills from customer service, insurance, banking, healthcare, or similar industries are valued.
* Strong empathy, a results-driven mindset, and exceptional customer service skills to engage with diverse stakeholders.
* Proficiency in technology, including intermediate skills in using databases and phone systems.
* Excellent time management and organisational abilities, with the capacity to work independently and handle competing priorities.
* A collaborative team spirit and a resilient attitude.
To be considered for this opportunity you must have right to live and work in Australia when applying.
Unsolicited agency applicants will not be considered for this position.
Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.