* Government Department - Contract until 19th of April
* Level 1 and 2 IT Support
This position requires an experienced and customer focused Service Desk Analyst to be the first point of contact in a service desk environment.
Key Responsibilities
* Provide direct customer support via phone, email, instant messaging or any defined Service Centre communication method.
* Analyse incidents and service requests for correct prioritisation, classification and initial support requirements.
* Provide and maintain a strong customer focus and support services
* Provide support for applications, email and technology services
* Troubleshooting Samsung and IOS Devices
* Minimum 12 months as a Service Desk Analyst
* Experience supporting Microsoft Environment
* Samsung and IOS Device Knowledge
* Good communication skills, both written and verbal, including a personable and professional phone manner
What's in it for you
* Government Agency
* Strong chance of extension
Express your interest to Donal McCann by clicking the 'Apply Now' button below or contact on .
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