We've been proudly serving Australian communities since 1914 and have grown to become a top 30-listed company on the ASX with a portfolio of iconic homegrown brands. At the heart of our continued success is over 115,000 team members working across the country, all contributing to bringing our customers smiles. You'll not only get to see your work make a difference, you'll be part of a team working together to help Australians eat and live better every day.
About the team
As one of the biggest brands in Australia, we connect with millions of Australians each week. Whether it's connecting our customers with relevant content through digital innovation, omni-channel storytelling or impactful advertising that reaches 98% of Australians, our Marketing team play an important role in driving our brand forward, helping Australians eat and live better every day.
About the role
This 12-month fixed term role sits within the Coles Lifestyle Services Marketing team and offers a broad remit across brand, research and stakeholder influence. You'll partner with media, product and cross-functional teams, providing end-to-end visibility of how work comes together across the business.
You'll join a collaborative and close-knit team with a strong, supportive culture. The role provides genuine breadth and visibility, with the opportunity to shape brand direction, influence decisions and see your insights and recommendations delivered in market.
You will lead the customer and market insight agenda for the team, working closely with our research agency to translate research findings into clear, actionable recommendations that inform marketing strategy and brand decisions.
What you will do
You will help evolve the Lifestyle Services brand and customer experience by connecting brand thinking, customer and market insights, and practical marketing execution.
Your focus will be turning insight into clear, actionable recommendations that improve how we engage customers and show up consistently across channels and touchpoints.
You will also:
* Lead the customer and market research program, identifying the key questions and opportunities that should inform brand and marketing strategy
* Brief and partner with our external research agency to design and deliver research that answers key business questions
* Translate research findings into clear insights and recommendations that shape go-to-market plans, brand strategy and creative development
* Work with cross-functional teams to ensure insights are embedded into marketing activity and customer experience initiatives
* Contribute to the development and governance of the Lifestyle Services brand strategy and guidelines.
About you
We're open to marketing and brand professionals from a variety of customer-focused backgrounds. Experience working in complex or regulated products is helpful, but not essential. The key is that you bring a clear point of view on the role brand and insight play in driving business outcomes.
You don't need to be a technical researcher. Instead, you're someone who can identify the right questions to explore, work closely with research partners, and translate insights into clear strategic direction for the business.
You'll also have:
* Experience using customer or market insights to inform marketing or brand decisions
* Strong ability to translate insight into clear, actionable recommendations
* Confidence influencing and constructively challenging stakeholders
* Clear communication and presentation skills with a collaborative approach.
What's in it for you?
* Flexible working options: We know that work is only one part of your life, so we actively encourage a positive work-life balance and provide hybrid working options to help you achieve it.
* Office perks: Take advantage of our gym facility and fitness classes, free parking, BBQ area, mini-Coles supermarket, fooderie hub where you can sample new products before they hit the shelves, school holiday program and so much more when you come in.
* Discounts: Eligible team members receive 5% discount all year round on your Supermarket and Liquor online and in-store purchases. We also offer additional periods of double discount (10%) at various times throughout the year. As well as hotdeals exclusive to team members that translate into additional savings.
* Reward through recognition: Give and receive recognition, linked to our Coles values, through our digital recognition platform 'mythanks'. You can accumulate points to redeem in the online shop for exciting gifts and electronic gift cards from an extensive range of retailers.
* Opportunities for learning and development: No matter where you start within our diverse business, you'll have experiences, exposure, and education to satisfy you. Discover and explore a variety of career development programs and job‐specific training.
* Paid parental leave: We understand how important your life outside work is and offer permanent team members paid parental leave to support you in balancing work and family.
* Investment in your future: Our annual team member share plan offer allows eligible team members to make regular pre‐tax salary sacrifice deductions to purchase Coles Group shares.
About the recruitment process
We're continuing to build a gender equitable team, and a culture that is just as diverse, inclusive and welcoming as the communities we serve. We are committed to creating a workplace that is safe and respectful for our team. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.
We're happy to adjust our recruitment process to support candidates with disability. For further information and additional contact details visit the 'Our Recruitment Process' section of our careers site or email
Job ID: 177412
Employment Type: Fixed Term
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