Business Analyst Clerk Grade: 7 / 8 Employment Type: Full-time Ongoing Closing date: Wednesday, 7 May 2025 [9:59am] Hybrid opportunity based in Parramatta - in-office requirement 2-3 days a week as a minimum, which could be subject to change based on applicable DCS workplace policies. This role sits within the Policy and Delivery Division in the Digital and Product Services Team NSW Fair Trading About the team Fair Trading Digital Products & Services Team supports through Discovery, building solutions and maintaining systems & applications to support NSW Fair Trading services and programs and the people of NSW. In addition, we provide enablement functions to support the delivery day-to-day operations, the Fair-Trading strategy and the NSW election commitments. Your day-to-day Identify, analyse and document business processes, technical functions and user stories (requirements) to enhance business systems using best practice methodology and industry recognised processes, practices and systems, assisting others to decide on best approach Investigates problems, analyse options and provides recommendations for new and existing services, new initiatives, strategies and products to improve compliance, effectiveness and address risks Monitor and report on initiatives, strategies and compliance products to improve the effectiveness of processes and products Identify, analyse, manage and monitors relationships with and between stakeholders, engaging with users and stakeholders to collate needs and defines research which fits needs Contribute to the development, facilitation, coordination and communication of initiatives and strategies to ensure organisational consistency and adoption of best practice Implement a structured project planning framework in accordance with approved standards to improve efficiency, effectiveness and usability of systems and processes Analyse current services and processes, analyse and respond to customer feedback and insights and identify and implement opportunities to optimise these and contribute to ongoing improvements to products and service delivery to allow the organisation to perform more effectively To be successful in this role you will demonstrate: Experience in analysis, requirements gathering and creating user stories and test scripts for large-scale enterprise application systems, Ability to drive workshops with different stakeholders. Ability to balance competing demands. Strong attention to detail and outstanding analytical and problem-solving skills. Excellent written and verbal communication skills. Experience in work & project management tools For further enquires please reach out to the hiring Manager Teresa.Salerno@customerservice.nsw.gov.au How to Apply Your application must include a cover letter and an up-to-date resume that details your knowledge, skills, and experience in relation to the above role. In your cover letter please share your motivation for applying for this position and your relevant skills. Maximum 5 pages total. Salary Grade 7/8, with the base salary for this role starting at 110,266 base plus superannuation Click Here to access the Role Description. For enquiries relating to recruitment please contact Martine Cowdroy via Martine.Cowdroy@customerservice.nsw.gov.au. Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description. Closing Date: Wednesday, 7 May 2025 [9:59am Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state. Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. You can view our full diversity and inclusion statement here. We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact Martine.Cowdroy@customerservice.nsw.gov.au or 02 9494 8351. For more information, please visit Information on some of the different types of disabilities Information on adjustments available for the recruitment process