Job Overview
We are seeking a highly motivated and experienced Service Delivery professional to lead our digital correspondence services team.
This is an excellent opportunity for someone who wants to grow into a leadership role and take their IT career to the next level.
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Key Responsibilities
* Manage relationships with service partners/operations team for service delivery
* Ensure operational needs are understood and prioritised
* Work with the SIAM team to ensure adoption and adherence to SIAM processes
* Monitor all SIAM processes and provide feedback on areas of improvement
* Approving, preparing, planning, and managing of new or changed services
* Participation in service and service provider reviews and negotiation of SLA and contracts
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Requirements
* Around 3+ years' experience in IT service delivery, operations or support roles
* Exposure to Agile environments and digital platforms
* Understanding of ITIL or SIAM (certifications a plus but not essential)
* Experience with incident response and decision making associated with crisis management
* Previous exposure to Partner and Service Level Management lifecycle
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Benefits
* Variety of flexible work arrangements and leave options
* Industry leading 20 weeks paid parental leave and 4 weeks secondary carers leave
* Generous discounts on insurance products
* Exclusive offers on more than 400 of retailers including Myer, David Jones, Coles and Woolworths
* Invest in your brighter future with ongoing study support and career development programs