Customer Support Specialist
We are seeking passionate and dedicated professionals to take on a key role in providing exceptional customer service and support.
This is an excellent opportunity for individuals who thrive in a fast-paced environment and want to be part of a culture that values collaboration, respect, integrity, innovation, and transparency.
Key Responsibilities:
* Provide timely and effective assistance to families and carers through inbound calls and information sharing about available options and services.
* Discuss short-term and long-term care solutions with customers, ensuring their needs are met and expectations exceeded.
* Meet output and quality performance indicators (KPIs) and competencies.
Required Skills and Qualifications:
* Exceptional customer service skills, with the ability to handle complex inquiries and resolve issues promptly.
* Proficiency in PC literacy, including Microsoft Office applications.
* Ability to adapt in a busy environment, managing multiple tasks and priorities effectively.
* Strong multitasking skills, with excellent verbal and written communication skills.
* Eagerness to learn and develop new skills, with a passion for delivering high-quality results.
What We Offer:
* A permanent ongoing role with multiple positions available, offering opportunities for career growth and development.
* A full-time rostered 38 hours per week, 5 shifts per week to work between Monday to Friday 7am - 10pm and Saturday 9am - 4pm on a rotational roster.
* Part-time positions to be rostered a guaranteed 30 hours per week, 5 shifts per week to work between Monday to Friday 7am - 10pm and Saturday 9am - 4pm on a rotational roster.
* Rotating roster generally released 2 weeks in advance, allowing for smooth planning and adjustment.
* Paid training and access to additional support while settling in.
* Opportunities for career progression and professional growth and development.
Culture & Benefits:
* A fantastic working culture where you'll feel valued and supported every day.
* Unlimited access to a trusted mental health and well-being platform.
* Opportunities for career progression and professional growth and development.